Gorgeous from the exterior with an overall very modern facility, good breakfast and 24 hour coffee/juice was very much appreciated. Room was comfortable for sleeping and staff provided extra towels for the room.

Few issues we weren't thrilled with: - In a modern hotel you expect it to be easy to plug in your devices - but there were no USB ports or plus in the bedside lamps/tables. As a result our stuff was all over the room. - In the bathroom the sink/mirror has almost zero space to put stuff while you get ready, nor anywhere for a hand towel . Just an inconvenience in an otherwise nice bathroom. - In our room behind the bed there were a bunch of hard candy wrappers - looked like someone had eaten them in bed and tossed them but they weren't cleaned during changeover. No actual candy or anything unhygienic just trash. - There is a nice bar - but it was never open. But people used it for trash and there was a bussing tray table with drinks and even banana peels that sat for over 24 hours.

Beds very comfortable. Breakfast was delicious and had good variety. I was pleased that you had a washer and dryer for guests to use. The view from our room was fantastic. The manager and her staff were efficient and friendly.

Paint lines on the pavement so that more cars can park directly across the road from the hotel. We had to park at the lower level and climb the stairs. My husband has mobility issues and this was hard for him. Perhaps consider having a golf art and an employee who could offer rides to the car’s parked below. I realize that idea will not work during the winter, but it is worth looking into during the other seasons.

The staff was courteous and tried to help. They gave us a complimentary roll away on the night our granddaughter was in labor at the hospital. ( just in case our daughter needed a place to sleep). Our daughter lives a two hour drive away.

Bathroom needs work. Outlet for hair dryer was broken. Shower curtain was ripped above and around grommets. A hook was broken . The toilet seat shifted when you sat on it. The TV would not allow us to watch the World Series on FOX. It wanted a code. We called the desk and were told that we did not need a code. End result: we missed watching the World Series and my husband is a diehard fan. Air conditioning did not cool the room. The room smelled damp. Parking : lines need to be painted in order to allow maximum space utilization.

I love pretty much everything about this hotel! The location is excellent! Close to everything, but out of the way from all of the hustle and bustle. Great view of the river and if you're a people watcher like we are, it's fun to sit on the balcony and watch everyone come and go. The balcony room is what we typically get and it's very large! Bathroom is a great size, though the shower is a little small. The water pressure in the shower is the best I've ever come across! Lots of storage for clothes. A couch and a desk with a chair. Balcony also had seating! The lobby is great, has options for food and drinks. Bar area was great and service was excellent! Breakfast is delicious and plenty of options. This hotel is definitely one we go to as often as we can.

The ONLY thing that I dislike about this hotel is the beds could be upgraded. The last few times I've been there I've been in serious back pain after leaving.

Great selection for breakfast.

Great place, staff was exceptional. The only thing I did not care for was their covid policy of cleaning the rooms. If I pay for a room it should be cleaned everyday. Not every 3 days. The bathroom smelled moldy from the wet bath towels needs a fan in there. I shouldn't have to ask for towels or empty my own garbage. Will might have to consider next time I book. Don't get me wrong, loved it except for housekeeping policy.

Niagara Crossing Hotel offers an unbeatable location, perfect for exploring Lewiston. With plenty of shops, bakeries, brewpubs, and restaurants just a short walk away, it's ideal for those who want to park and enjoy the area on foot. The rooms are spacious and clean, and the beds are comfortable, ensuring a restful stay. We also enjoyed a lovely view of the river. While breakfast is serviceable, the real charm of this place is its proximity to the vibrant yet peaceful town of Lewiston.

One small caveat: we were hoping to take an Uber for a short trip, but rides weren't readily available—though the staff kindly gave us a heads-up ahead of time.

Sara the front desk clerk who checked us in was very friendly. There was a misunderstanding (mine) with some information from the site that I used to book the hotel. Sara spoke to her manager and they worked with us to help resolve the issue..

The beds were really firm and uncomfortable. I am not holding this against the hotel, but they were just not comfortable. Our room was to be cleaned on the 3rd day of our stay. It was not cleaned. we took our dog with us to make sure there would be no issues with the room being cleaned. They have 2 luggage carts and my husband had to make 4 trips to load our cars because they allow guests to hold the carts while they eat breakfast.so those of us who need a cart couldn't use it.

Great room. He staff made us feel very welcome. Complimentory breakfast was great. And was great to have the option to buy snack and drinks atvlobby store. A/C was very efficient on such a warm day.

Lobby bar now opn. OPEN 4-8 pm on a select nights. However, 6 - 8 pm is when most patrons will go out for dinner or to an activity. Feedback- Should be open on days when there's no ArtPark concert for sure, until 9 or 10 pm. And when unable to check in until 4 pm, Lobby Bar being open at 3 pm may also be appreciated.

Location, on the Niagara River is lovely. It's the perfect spot for my semi-annual run between Boston and Traverse City. Decent restaurants nearby and dogs are welcome. Plus a pretty good breakfast to fill you up on your way out.

There is a sign in the elevator (s) stating their bar serves food but the desk clerk knows nothing about it. Another resident told me the bar is only open Th-Sun. I think the sign should state the hours or be removed during the week. A small issue, yes, but disappointing.

The staff was excellent, the location unbeatable, and the rooms were spacious with comfortable big beds and a well-kept bathroom. Everything was exceptionally clean, and the AC super quiet. The complimentary breakfast was basic but appreciated, and free parking was a nice bonus.

Be aware of a hidden $10 per night hotel fee when booking through a third-party site (such as Booking.com). We could hear footsteps from the room above and phone vibration from the room next door. The AC temperature display was quite bright and shone directly onto one of the beds, with no way to turn off the display without shutting off the AC entirely.