Spacious and clean room with a large bathroom and comfy beds. Perfect location for midtown and downtown exploring. Right next to subway. Also very easy if you need to catch a train to Newark airport and save $100 on a taxi, as it is a 5 min walk. I was facing the back so it was also very quite, which is not typical for New York. Although you get zero views there as there is a taller building right behind it. No special amenities or rooftop bar, but you're in New York - you don't want to spend your time in the hotel ;)

I had a mostly enjoyable stay at this hotel. The location is excellent, making it easy to get around and explore nearby attractions. The staff were very friendly and helpful, which made the overall experience even better. The bar on the main floor had a great atmosphere, and it was easy to meet and chat with other guests — the place definitely attracts a fun, social crowd.

However, there were a few downsides. The room was extremely small, with no closet space at all, which made it hard to unpack or store anything. There was also only one elevator, which often meant waiting longer than expected. I was especially looking forward to the rooftop bar, but unfortunately, it was closed during my stay, which was a letdown.

First time to new york couldn't have been better. This hotel was a very good deal and was in a very good location. Located about 15mins from times square and about 40mins from central park. Bus around the area was down the street. Points of interest were mostly within walking distance. Food options are plentiful as well with Korea town being right down the street. The area felt fairly safe, even walking around at night. There's plenty of coffee shops, gift shops and convenience stores around. The room was super nice and cozy. Pillows weren't the best, but we made it work. Amenities were available, as well as a hair dryer. Gym access was also an option in the hotel with a water fill station in there. RFID hotel entry for safety was nice. The rooftop view at night was very nice and there was even a little plastic igloo to hang out in. Overall, I would love to stay there again. Front desk staff was very nice and inviting!

Our room was right next to the housekeeping closet, so we could hear every in and out while we were in our room at night. Nothing major, just a small inconvenience. Not that it was bad..we tuned it out, but if someone is a light sleeper, it might bug them. The pillows could have been a bit fluffier.

The Position of the Hotel was great. Newar Broadway with the 34th Street Underground very close. The Hotel was closed to the famous "Time Square". The staff was very polite and kind, there was only a problem on the Payment because My credit card had a daily plafond in USA that was not enough to pay in 1 way the transaction. I had to use another card to split the payments in 2 parts.

My credit card had a daily plafond in USA that was not enough to pay in 1 way the transaction. I had to use another card to split the payments in 2 parts, the staff was not able to grant me to pay in 2 parts in 2 different days.

The location was great! 5 minute walk to a subway. View of The Empire State Building. It was a good value for the cost.

I did not like that our room was not ready when we arrived. Check in was supposed to be at 3:00 PM and w arrived at 5:00 PM and had to wait a little for room.

Courteous staff, which extended help whenever needed. Rooms were clean, daily housekeeping of your room. Recommended.

They do not do international cards with chip and pin. Had to guarantee deposit via a US credit card, which was not good as an international traveller it is not possible for every foreigner to have a US credit card. However, they accepted cash for the taxes and room rent, but the deposit still came out of the US credit card just because their system won't allow the chip and pin form of payment.

This hotel is a great place to stay in Manhattan. We loved the location, the standard of Hyatt was apparent. Staff were friendly and helpful.

There were a few details that kept it from being an "excellent " rating from me. The room was well designed and offered great storage and the extras off towels, pillows and bedding was to the Hyatt standards! However the crisp cleaning & repairs were a tiny bit lacking to that standard. (Dust and smears in obvious places. Repairs needed left property looking a bit older than pictured.) The 1 elevator- left us often waiting and waiting. As well as the rooftop was a disappointment from the pictures. I understand it was winter when we visited but it was not inviting at all nor were we informed it would be not set up. And the smallest of details, the mattresses were both very firm and lumpy. A nice topper on one bed would have offered the sleepers a comfort option.

The ladies working check-in were very kind, professional, and efficient. The servers both at the bar and breakfast were just as great. The elevators were extremely quick, the room was very clean. I loved that they had vallet parking available, which was convenient for us. The location was perfect since we visited the Empire State Building and walked to Times Square. After visiting Times Square I was glad we didn’t stay closer to it because it was extremely overcrowded and I am not one to shy away from crowds.

The beds could have been more comfortable. The mattresses were on the thinner side and sort of hard, but they were fine for one night.

Every staff person we interacted with was very helpful. The rooftop bar was closed for the season, but we were able to take our cocktails from the Library Bar up to the fully furnished roof to relax. The room is well appointed, bed very comfortable, lots of creative storage options. Our Empire State Building view was gorgeous. We had a breakfast package, and the options were delicious and a very genuine meal. The neighborhood perks were fun. Tried out some new places! Very clean room, housekeeping did a great job.

Great location. Spacious, comfortable room. The staff was very friendly and helpful. There is a rooftop lounge that I'm sure is fantastic in summer. We were there in chilly February so only went to the 20th floor to see the view and take a couple of pictures.

No room service. We ordered take out from the dining room one evening. Despite having only a few customers in the dining room, it took almost 30 minutes to get our order. The hamburger bun was so stale parts of it weren't edible. At that point it was so late, I didn't have the energy to ask for a replacement or my money back for the expensive item.