The rooms are clean, it was nice it not had a bunch of people running around very pleasant I like the fact that there is any apartment however you're not like the fact that they have cars parked in the handicap that day that wasn't supposed to be there and it was a van that stayed in the handicap parking

The night staff was excellent however the daytime staff maybe they have at the desk is rude obnoxious unaccommodating doesn't understand just miserable doesn't smile you ask a question and she has an attitude. She should not work there she needs to find a job where she does not interact with people

Clean & comfortable

No coffee machine in room or on the premises. Also the property is advertised as a ubs arena place to stay. The hotel is very close to the arena, within walking distance...however there is no direct route to walk to the arena due to it being on the otherside of the interstate. So we ended up spending $50 on an uber.

How modern the room was and it was close to amenities.

When we booked in and went to pay with our Credit Card they asked us for our PIN! That (PIN) is a Personal Identification Number and it is not to be shared with ANYONE!!!!!!! she wouldn’t even allow us to go in behind the desk to enter the PIN #! We ended up paying in cash! That is completely unacceptable not to mention unethical!!!! Very frustrating!!! something needs to be done about that!!!

The room was clean & comfortable. The bathroom was also good.

I didn't like the communal microwave.

The hotel was recently remodeled. It offered free parking and was in a very convenient location to access the free shuttle bus to and from the UBS arena which saved us parking fees and the hassle of locating our car and driving in bumper to bumper traffic after the event. We walked to Queens Village LIRR station to board the shuttle bus at 5pm and the doors to UBS opened at 5:30pm for a 7:30pm Concert. The Concert ended at 10:30pm and the bus driver showed us the clearly marked shuttle location for pick up after the event and stated that multiple busses would run until 11:30pm. It could not have gone more smoothly. UBS website has maps of the shuttle locations. Their busses are clean and comfortable. Plenty of places to get food within walking distance of this hotel but we chose to have Uber Eats deliver to the hotel since we had been traveling 5 hours. We arrived earlier than our expected checkin but paid a $50 fee to checkin 3 hours early. Very nice staff were helpful at check in. We were surprised at having a 75” TV in the room and a good sized mini fridge to use. Bed was comfortable and shower was great.

The hotel is not fancy. It is not a resort. I would not stay here for a vacation but it was clean and comfortable for a one night stay and super convenient for the purpose of our trip which was to attend an event at UBS arena.

The location was very great. The bus and train station were very convient.

The rooms need personal microwave, we had to use the one they had provided in the hall.

The price was good, paid 1200$ for 6 nights, in Manhattan I would pay over 2000$, also staff was friendly Was well equipped gaint TV and comfortable big bed, grocery Store is also just a 5min walk, and the Bus Station is in Front of the hotel

Location isnt the best but also not the worst, we needed 1 hour with Q36 and F Train to Manhattan, there is also the Long Island Train which Takes you directly to Manhattan in 30min but the Metro Card doesnt work for that so you will pay around 10-11$ per Person Also the remote of the TV didnt worked

The room is definitely spacious enough. The bed is comfortable and we could use the TV for plugging in consoles and laptops. I also found the location to be very convenient for drinks, food, gas, and other necessities.

It does smell funny and if you need anything fixed, no one will do it

Our stay was for one night as we were in town for a funeral/viewing. We requested an early check in and thankfully they were able to accommodate our request. We were able to rest up a bit and get ready without rushing to get to the services on time. So thank you!

Heavy smell of cigarettes or recreational drug smoking once you entered the hallway. Thankfully did not permeate into the room. But had to walk past it to get to our room.

The day receptionist was very helpful and pleasant.

Night receptionists need to be more pleasant talking to customers.