The employees and guests should not be smoking outside the front door where you exit. You take a shower for the day and have to walk through clouds of nicotine and smoke to start your day.

We went to Maggie Valley just one day after Hurricane Helene hit. There was no phone service to allow us to see if the hotel was open. We decided to go anyway. Fortunately, the hotel had not been damaged. They were without phone/internet/cable, yet the staff was very accommodating and friendly despite the circumstances. Our room was clean and comfortable. Many roads were closed, as were a lot of the businesses, so we spent most of our time at the hotel. The pool was refreshing. In consideration of the circumstances, we were very pleased with both the hotel and the staff, and will stay again.

This is my 2nd stay here, while there is "private" hotel I prefer, the cost was almost $100. more a night, so this is my next option because all I do is sleep/shower at hotel. Breakfast was the normal "free" breakfast, filled belly. SUPER happy the desk is staffed 24/7(checked in LATE). Room was very clean, AC worked great, bed was a little hard for my liking. My room was 1st floor, thank goodness because the elevator was broken. There also seemed to be a fire/smoke detector that seemed to go off every minute, wasn't horrible, but could be heard. Was unsure how often housekeeping came through. 1st day got new towels, but bed wasn't made, 2nd day, new towels and bed was made.

Bed too hard

The room was the best for this price I've ever had. Previously when coming here, I've stayed at the local mom & pop old fashioned motels in the area. Those are nice, but most of those rooms are small, & they are older facilities (which I don't have a problem with), except they sometimes smell a bit musty. The room here was larger, even had a sitting area with a sofa & table, and a sitting area in front of the window. The ac is under the seat at the window, which didn't bother me. It was all very clean, great water pressure in shower. Bed was firm but comfy (didn't feel like a cement slab like some hotels). Staff was friendly & helpful. Owner even held door for us when we were taking our stuff inside. They have a small breakfast area. I was pleasantly surprised to see they had scrambled eggs & yogurt as well - when I read on Booking, it only mentioned continental & didn't mention that.

I have no complaints about staying here.

Room were comfortable, breakfast was decent, the tram was nice and polite. It is what you’d spect given the price point.

Rooms need hangers for coats (specially being close to a ski resort) and a safe. There’s also not much noise isolation, you can hear noise in the hallways and outside throughout the night. Breakfast fruit offer was limited to old apples. The pool was messy and not well maintained. There were open lids on the floor and the whole area needs painting.

I loved the lady at the front desk. Because I'm awful with names I'll describe her because she was awesome. A thick African American lady with an accent. I'm so awful with names. She was awesome to my kids. She awesome accommodating whomever I saw her interact with including us. She stayed on top of stuff and was so very sweet even when I myself would have lost my patience with everyone calling me left and right and here and there. We really appreciate her. So much so, my son wanted to share his birthday cupcakes with her. We also love the hot tube and pool to help fill our time between attractions. We came here this year at Christmas time to try out Christmas vacation instead of Christmas gifts.

The only thing I think we didn't like was those unseasoned eggs haha. I know it's just basic hotel eggs but my goodness do those things taste like cardboard. We loved everything else and very surprised of how much food is in the selection. My kids don't say "ew there's nothing I want to eat!" Instead they grab a plate and they make their favorite. We stayed with y'all last year as well and everything was a delight then as well. Thank y'all!

Everything about my stay Beyond pleasant. Easy check in easy added second day, and easy check out. Entire staff were extremely Pleasant and helpful and only wish I could stay longer. Rims were all very clean well kept very nice furniture oh and the bed underneath the window or the bench underneath the window was absolutely awesome I thought that was one of the coolest things and nicest things I've seen in a hotel much less a small one in Maggie Valley I think all should have that it made putting my things somewhere very easy and help me stay organized being that I do it work remotely so I carry a lot of bags with random stuff and it gets chaotic at times so having this little window bed was perfect

Could have used a newer TV and cable service that worked a little more seamless but that might have just been me.

The staff was extremely nice and helpful. The young lady at the front desk at check in was delightful. The lady responsible for breakfast was very accommodating and friendly. This location was a great choice for our two families.

If I could have changed anything I would have offered turkey or chicken sausage as well as the pork sausage each morning for the non red meat eater. Other than that everything was great.

Everything was so nice there. Parking was easy. Stores and dining were walking distance away. The staff, especially Crystal, were wonderful to me. I would definitely stay there again. Breakfast was yummy

The only issue I had was the comfort of the mattress. It killed my back. I was in room 203 and it felt like I was sleeping on bricks.

Staff was very friendly, they really treated us as family.. Pool was great and clean. Beds was comfortable.. Room was nice and clean.. Breakfast was hot and great food.. My family and I loved our stay and would/will go back... I also feel like I got a great deal on the room and I booked it last minute..

Nothing really....