The facility was extremely clean, the room was comfortable and fully equipped with a kitchen (refrigerator, stove, microwave, dishwasher, pots and pans and dishes). The sitting area, bedrooms, and bathrooms were all very comfortable. The staff were excellent, and the manager went over and above to make sure we had a suite that accommodated an elderly family member. Maintenance staff were also very helpful when we needed to change temperature in the room and address a sewer odor coming from the handicap bathroom.

The exercise room was small and was not air conditioned well. The facility is close to a freeway, shopping and businesses so there isn't many options for walking or jogging unless you are willing to drive to nearby beaches and parks.

Breakfast was nice, the woman who works in that area is extremely friendly and efficient . She made our stay memorable . Location was great.

Our room needed updates.

the hotel was very well kept and clean

I can’t say there was anything I didn’t like about the property but we did have an issue while we were there with the compressor going out in the refrigerator. It kept waking us up often throughout the night with a loud sound. We let the manager know in the morning that there was an issue and they were very kind and compensated us for the inconvenience

Cleanliness and Location were great. The staff was super helpful with our needs, WiFi support, a bathroom door - loose hinge even accommodated a late check out we did not even use.

I think the breakfast & coffee bar could do a lil better. Out of Raisin Bran, and coffee bar would be nice if it had French Vanilla creamer.

The staff is wonderful. They are very friendly and attentive. My door lock did not work properly. I made one short call and maintenance was there to fix it right away

My room was not close to an elevator, so I had some difficulty carrying my luggage up and down stairs.

The room was huge and spacious and very clean and comfortable. The noise level was almost none. The staff was very friendly and helpful.

Nothing to complain about.

Basically cold choices Fruits,cereal and bagels For the price of the room I thought they would offer more of a hot breakfast

Location was great. Staff was very nice.

The dining area for breakfast is gently worn and needs a redo. Safety bar to get in the tub is at the end where the toilet is next to it. Move the vertical safety bar to the open end of the tub. Thanks

Room was spacious, clean, and comfortable. I only stayed one night, but it would have been very convenient for a longer stay.

100% top notch. Staff was amazing from front desk to housekeeping. Very clean great showers and very comfortable bed. We stay in Mentor once a year and will not stay at another location again. Great value