We got in late after a very long drive and were really excited to get into the hot tub. The lady who checked us in was super nice, thoughtful and made sure we had a relaxing time even though we only had 15 minutes till the hot tub closed. The room was very big and the bed was comfortable. We slept past the breakfast so we didn’t try that unfortunately, but we had our own bread with us and the staff let us use the toaster which was great. We also liked that they had soy milk as we don’t drink cows milk. They had ice water with citrus in the lobby at all times which was so refreshing. The gal who helped us check out was super nice and friendly as well. We also appreciated that they had the large pumps in the shower as we prefer those over the tiny shampoo/conditioners. The price was great. Overall it was a great stay.

My only complaint would be that we were bummed that the breakfast ended at 9 and we missed it. It would be nice if breakfast was till 10 every day of the week. However the staff made up for that and helped us to have a good breakfast regardless by letting us use the toaster, offering us fruit, and having coffee available all day.

Love the hot tub. The room with King bed separated by a half-wall to a hideaway bed was a fabulous setup for my husband, me, and our teenage daughter. Great space and outlets for me to work at the desk. Cindy in the breakfast service was fabulous at keeping everything stocked up and letting folks know when something was going to be coming out.

Hot tub could be hotter. There was no plain-water option at breakfast. My husband can't have citrus, and the only water had lemon in it. We had to request linens for the hideaway bed and go get them even though we had booked the room for three people; there were no extra linens or pillows in the room.

Room was spacious and comfortable although had a small wardrobe. Had all the requirements to be comfortable for a longer stay. The front desk staff were always so very helpful and keen to assist. The location was amazing - next to supermarkets restaurants, pubs etc. all at a lovely walk away. Ample parking space at no cost.

The bathroom was not properly set up when we checked in and was only set-up on the second day but housekeeping did a good job. The structure is not sound proof. One can easily hear the neighbors s especially those on top who decide to run a marathon at night stumping feet. Fridge also made loud noise which i had to switch off. Breakfast was ok nothing grand. Some furniture needs to be modified or replaces and the shower would have been great to have better water pressure.

Room configuration, pool and over all location. The staff was super responsive and accommodating.

There were a few misses. One of our rooms bath leaked water, although reception responded right away although it was at mid night and changed our room, upgraded to a slightly better one, so that was great experience even when things went a bit south. The breakfast slip actually said fri-sun 7 - 10 am. We went at 9 30 and it took some time to get them to see it was a mistake. But then they opened it for us and served what was available. Still good attitude/ customer service although it took me some time and showing the actual printed slip given by reception with Fri 7 -10 am for breakfast printed on it. All in all good good hospitable attitude of the entire staff.

Great Shower, comfy bed, staff very friendly and courteous, good breakfast, nice location.

Loud banging door at 2am (seemed like it must have been an exterior door. I was above the front entrance to the lobby so not sure what door was banging). The banging woke me up and it was also so strong that it was shaking my bedside table. Also, because we were the last to check in (flight delay) and the hotel was sold-out, I got a room next to the elevator which had loud guests going up and down all night. Not the hotel's fault, but just an annoyance. Luckily, I had a pair of earplugs with me that I used the second night. Also, pillows were a little *too fluffy* for me! :) I know that's a very small thing, but I was tossing and turning trying to get comfortable.

The breakfast was much better than your standard continental breakfast that is usually served at this level of hotel. There was also a small bar for a night cap if so desired that was a pleasant surprise. I also booked the room on the fly so to speak but when I got there the manager gave me a nicer room than I expected considering it was last minute and late at night.

I can't think of anything I would have done differently. I was pleasantly surprised by the hotel.

Nice facility and clean, comfortable rooms.

When we came down for breakfast, there was no hot food left, no forks, and no one (staff) to be found. I went to the front desk and eventually got someone to come out from a back office area. He found a kitchen staff person who refilled things, but she practically scowled at us and was very surly. On the positive side, the checkin staff when we first arrived was fabulous

I have been coming to this hotel for many years. Since it became a Best Western and was remodeled, it is now an exceptional hotel. Very clean and comfortable.

We did have one issue that was disconcerting. On two nights we woke up to smelling cigarette smoke seeping into the room. The front desk was very understanding and tried to be helpful, but the smoke lingered for hours. Not sure how people can smoke in a non-smoking hotel.

The front desk staff was amazing. we were so grateful they let us store some items in their conference room on our checkout day so we could do a nice bike ride on the Willamette Scenic Bike Route. Mandi was super friendly and helpful and so was the gentleman at the front desk the next morning. I have to say this was excellent service and I haven’t had that experience in a long time. We also liked the free EV charging for our car. I hope you install more EV cables for more cars.

We wrestled with the air conditioner a little but it was fine

Breakfast was good. Really liked that coffee was available all day. Rooms were very nice and staff was super friendly. Hotel looked brand new. Well taken care of.

The couch mattress in the room was non-existent and no pillows were supplied for it. Would be nice to have a thicker mattress in the couch and pillows/blankets in closet.