Palmera Inn and Suites has a great location, convenient to the beaches and other attractions and restaurants. Our room was spotlessly clean end very comfortable. We enjoyed having a full kitchen even though we did not cook our meals. The beds were comfortable, and we had a great night's sleep.

The only thing that came as an unpleasant surprise was the pet fee of $90. it is not mentioned on the Booking site; what we saw was that it is a pet-friendly hotel and there may be a fee. Ths is misrepresentation. You should correct that and mention the specific fees that are collected at the property. They are cliearly indicated on the propoerty's website.

When we came to check in at 245 on Saturday the 27th, the 2 women at the front desk one of which said she was a manager, wete rude, snotty, and snooty. She told us that early checkin was 3 so i stood there for 15 minutrs and then she told me Ovwould have to wait until 4. They were both very obnoxious and a horrible eay to stsrt a get away.

Location price quiet clean and affordable, nice amenities and great breakfast

I wanted to love this place it was our second time there but the staff is less than friendly like in no way shape or form Friendly I have traveled the world went to places I did not speak the language and they bent over backwards to make our stay enjoyable and they barely made anything! Give some customer service classes they probably make more than me it’s not that hard to smile and say hello

Good location

Front desk staff made no eye contact, generally rude people with poor skills. Also it appeared that employees local friends, many dirty and obnoxious were using the pool area ment for customers.

The location of the hotel is fantastic, situated in a peaceful and picturesque area of Hilton Head Island. The surrounding scenery was breathtaking, with lush greenery and beautiful palm trees that added to the relaxing ambiance. The rooms at Palmera Inn and Suites were clean, spacious, and tastefully decorated. My room featured comfortable beds, modern amenities, and a well-equipped kitchenette, which was a convenient addition for preparing simple meals. The housekeeping staff did an excellent job of maintaining cleanliness throughout our stay. Another highlight was the variety of amenities offered at Palmera Inn and Suites. The outdoor pool was a great spot to relax and unwind. The breakfast provided a good selection of options to start the day on a delicious note. In terms of location, Palmera Inn and Suites is conveniently situated near popular attractions, restaurants, and shopping areas. It was easy to explore Hilton Head Island's charms from this central location. Overall, my experience at Palmera Inn and Suites was exceptional. The comfortable accommodations, attentive staff, and prime location make it an excellent choice for anyone visiting Hilton Head Island. I would highly recommend this hotel to both business and leisure travelers.

Beautiful property with pool & bbq grill. We grilled one evening & it was wonderful.

The front desk ladies were unpleasant & make us feel uncomfortable every time we had questions or wanted to get towels like they were doing us a favor. My husband & daughter were ignored when asking for information on how to rent bikes. Other than that the place was really nice, the cleaning ladies very nice & the breakfast ladies very hardworking and friendly people. If the front desk people don’t want to face guests then they shouldn’t work in hospitality services.

Everything was great we absolutely loved it. The kitchenette came in handy, the bed was comfortable.

The reason I didn’t give it a 10 was because of the roach we saw running down the hall and escaped into the elevator shaft. The balcony was very small and our view was the other building.

Our stay was amazing and very inexpensive. We were very impressed with the breakfast which we took advantage of every morning we were there. The staff was very friendly and helpful but I can't say enough good things about Billy on your staff that goes above and beyond our expectations. He seems to truly enjoy his job and the staff around him. He even went as far as to find some pool toys in the maintenance room and give them to my kids because he wanted them to have a good time.

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I loved the hot tub! I also loved the location being just minutes from coligny beach. The breakfast was delicious and the staff was great! My suite was so spacious and I loved the loft suite with the stairs and two bathrooms!

room

front desk staff difficult to understand and just OKAY with customer service