This is a retro motel and is exactly as pictured. If you want to stay in a Hilton or Marriott, this is not the place for you. If you're looking for a quiet, clean, and comfortable stay with gorgeous views, you'll be very happy. AC works great, beds are comfortable, and water pressure in the shower was excellent. And the sweetest ladies run the hotel. The staff is excellent! It reminded me of the places we would stay on trips when I was a kid. I didn't swim in the pool, but it looked very clean and several people were enjoying it. The area around Townsend is fantastic and offers lots of fun outdoor activities, including tubing, biking, hiking, and don't miss Tuckaleechee Caverns. I would stay here again.

The Continental Breakfast was cereal, bagels and toast. About what you would expect so not really a negative.

Location and was not such a busy town.

Shortage of cleaning people due to not being able to find people to work. The one woman who does clean was very nice and a hard worker, but our room was only cleaned once in our week stay. Necessities were replaced when asked for and the situation was fully disclosed to us when we checked in, but not at booking—-perhaps not an issue at that time. Was not much of a problem for us, but know it is a concern for the hotel as they are anxious to please and, it seemed, to hire more workers.

They are very accommodating to your needs while you’re there. We always stay there went visiting the area couldn’t ask for a better place to stay. We stayed there back when an ice storm hit and their internet was down and couldn’t take our card payment to book us they made arrangements for us even tho it took us longer than expected to arrive due to weather. They worked to accommodate us even in those circumstances. Will always return to stay there. Best hospitality in the area.

Locations! I was there to visit Cades Cove, it’s about 7 mins drive to entrance. There is a nice restaurant with outside sitting across this hotel with walking distance

Breakfast starts at 8am. It was too late for me. I did have a chance to check it out. I was there to photograph sunrise and animal activities, needed to leave at 6am. Lady at the reception was nice to give me a coffee machine, but no snacks

We were stuck in traffic and wasn't able to make the 10 pm check in. We called and were able to leave our key outside where we could get it and get into our room so late.

The room is very clean, location is close to the main street and it's convenient. They have hard boiled eggs and oats mill for the breakfast.

I select Townsend other than Gatlinburg for a quiet weekend with my family. Unfortunately, there's a little bit noise from the road, I believe that's because the jeep event brought a lot of traffic in the town at that time.

The room was clean , staff was great , bed was comfortable! Shower was refreshing!

Room was dated but clean!

Cleanliness of the room, friendliness of the staff, swimming pool, lobby, and close proximity to Pigeon Forge, Gatlinburg, and Cades Cove.

Rooms could use some more updating, more and better options on TV, softer mattresses on the beds, and perhaps consider converting the kiddie pool into a hot tub.

Great location!!

The beds were a bit harder than I like but they were clean and the pillows were nice.

Outstanding location especially for us walking to the hot air balloon festival. All staff are very friendly and helpful. Facilities are very clean. Room cleaned to check in level each day.

A little dated but the cleanliness and staff exceeds this. Continental breakfast could be improved with a few additional selections, ie. fresh fruit, yogurt, etc.. However, coffee was good and hot, pastries tasty.