excellent staff, clean, loved the convenience of the big bathroom and walk in shower with the seat...which was a must for us. comfortable bed, bedding, and pillows, awesome amenities, beautiful grounds, loved our "patio" and we spent time sitting out there enjoying the "courtyard" view and the pool area. the convenient location on the quiet side of the Smokies was absolutely perfect...will definitely be back again!!

tv...Wi-Fi went out and when it came back up the tv had to be programmed/set up for us twice. password entered by staff that we called when we could not figure it out. In a perfect world, you could just turn on the tv and it would work even if just local channels. But it was a minor inconvenience almost not worth mentioning since we were on vacation, except that my husband was determined to watch the men's college baseball world series finals, and I wanted to keep up with the news on a national level with everything that had been going on in the world. Otherwise, it was the perfect stay, and we will definitely stay here again

5 Stars – Perfect Stay from Start to Finish! We had the BEST experience at this hotel! From the moment we arrived, everything was spotless and modern, with such a thoughtful and stylish setup. The beds were incredibly comfortable—we all slept like babies! The grounds were beautifully maintained, with a lush yard that was perfect for relaxing. One of our favorite features was the fire pit area by the pool, which also had a bar—such a great touch for evening hangs. They even had a hammock that added a peaceful, vacation vibe. The resort offered a variety of activities, from yoga to an outdoor family movie night. It actually rained the night of the movie, but they seamlessly moved it indoors to the event space, which was just as enjoyable. So well done! Parking was super easy, and the staff truly made the stay special—friendly, helpful, and always smiling. You can tell they care about the guest experience. All around, this was an amazing stay. We can’t wait to come back!

Nothing bad at all

Tremont is an exceptional place to stay! We have stayed multiple times and each time we get superb experience. This time was different and I have to admit, I'm not sure how they could have been any better. I came on my birthday weekend, and not only when I checked in did know, but their event planner had chocolates waiting for me from one of mt favorite places down the road, The Chocolate B'ar. I lost my father a almost 3 weeks ago, so I originally wasn't planning on keeping the reservations, but my 7yr old daughter still needed normalcy and she was so excited to come back to 'her favorite resort ever'. The extra effort they put in, I can't thank them enough. I will continue to stay here again and again. Thank you Tremont. From the bottom of our heart we appreciate your kindness ❤️❤️

The room was amazing. Clean and spacious. The bed is so comfortable, like a cloud and the pillows, oh I need that bed at my house! It was so blissful, slept like a baby! The spa bath was so relaxing and hearing the indoor pool's waterfall was peaceful. The pool was right near our room so it was so easy to go and enjoy. We will definitely be returning again!

When we arrived it was after the normal check in time at 4 when I called to check in since no one was in the office. The staff was incredibly friendly and helpful, they are under renovation and a bit understaffed at the moment, But They left our room cards in a lockbox for us and were very pleasant over the phone.

Everything was clean, even with us staying in one of the older rooms that had yet to be renovated. The room was large and we felt we got a great bang for our buck. The property had multiple pools, a playground, and some nice little paths leading around that gave you a chance to be out in nature. The indoor pool was clean, and our family enjoyed utilizing it and the hot tub. Basic breakfast, but everything was fresh and the wonderful lady kept working that morning kept it refilled. All the staff we interacted with was pleasant and courtesy, and check in and out was easy. The location was great, close to local dining and easy access to the national park.

I brought my parents for there 37th anniversary and my dads 69th birthday this past weekend! We absolutely loved staying there, the rooms were clean- we were not in a newly renovated room, which was sad, BUT our room was very clean and the beds were SOOOO comfortable, we slept like babies! Only negative i have is that there is not enough lighting outside from the parking lot at building 5 to the sidewalk to get to the rooms. Sunday morning when we were leaving my 69 year old dad (on his birthday 10/20 ) fell at 6am when we were leaving due to not being able to see and tripped over the indention in the sidewalk! I think one or two added lights outside in the parking lot/sidewalk area, would be so beneficial for elderly people! other than that, we had a WONDERFUL stay and will definitely be back to check out the newly renovated rooms!

Only negative i have is that there is not enough lighting outside from the parking lot at building 5 to the sidewalk to get to the rooms. Sunday morning when we were leaving my 69 year old dad (on his birthday 10/20 ) fell at 6am when we were leaving due to not being able to see and tripped over the indention in the sidewalk! I think one or two added lights outside in the parking lot/sidewalk area, would be so beneficial for elderly people! other than that, we had a WONDERFUL stay and will definitely be back to check out the newly renovated rooms!

Tremont, is my favourite Townsend location and is a hotel I keep returning to. The serene location, the well maintained grounds and the cleanliness of the rooms is a winning combination! Tremont, also has a separate building for those who are traveling with pets, which I have stayed in as well. On my most recent trip this past week, the hair dryer in our room wasn't working. Of course, I wasn't aware of this until I needed it use it. With the humidity, my hair was beginning to look like Chewbacca. The manager went above and beyond and didn't waste time. She immediately went to work, even checking unoccupied rooms until she found one. The exceptional customer service is another bonus that will keep me coming back.

I was disappointed to read the property is expanding the grounds area to include mini-golf and a few other features. The beauty of the existing grounds on the property has been a great asset to travelers wanting to escape city living and enjoy peaceful mountain life.

The room was very clean. The beds were awesome comfortable!! It was a large room and we had a mini fridge, microwave and Keurig coffee maker that was nice. Plenty of towels and they have bodywash, shampoo and conditioner in large bottles attached in the shower (love that). The people at the front desk were all extremely nice and professional, very helpful. The office was nice and clean and the breakfast area was also, They have a nice little continental breakfast. Overall, I was pleased with the property.

I would have given them a 10 but they are under new management and doing some renovations that will make it a 10 when complete I'm sure. The carpet in our room was really the only down side for me. It made the room stink and I went to buy air freshener. If the carpet is removed it should take care of the smell. The toilet was wobble and the seat was not the right size for the toilet but that was minor for me. They are working on the grounds for the property and I can see it being beautiful when they are finished.

Loved the pool, and jacuzzi, it was worth the money spent!!! The room needed more attention on cleaning the tub wasn’t even touched for cleaning!!! I cleaned hair out of the drain!!! The dog spots need very much cleaned!!! You charge for dog fee, so use it to clean the carpets after every use with dogs!!!

It was a great experience and location for the trip.

Hotel was in a fantastic position, lovely rooms with plenty of space. Set in beautiful grounds with stunning views. Property is currently undergoing renovation and I am sure will be a 5 star experience when finished. Will definitely stay again on our next trip over from England

Pool area was a little tired but new owners are updating the whole complex and I am sure this will be updated in time