I liked that they offered a shuttle to the cruise terminal, there and back. I liked they offered parking during the cruise. I liked being able to have a decent breakfast before meeting our cruise.

When I first got there I got a room with the view of the back of the hotel building, I booked because it said I would have a water view of the ocean. Then the toilet didn't have water in it and wouldn't flush. Asked for a new room and they gave me a room with someone already in it. Third time was a charm, was able to get a nice room with a view of the pool and part of the ocean.

From check in to check out Everything was GREAT. Room was clean, everything was nice . Beds were very comfortable. Loved the patio ! We went to galveston to renew our vows on the beach and afterwards spent the entire afternoon on the pool patio, has everything you need for a comfortable stay is why we chose this hotel. All the amenities was great, Heated pool, hot tub, firepit area. Bar. And plenty of sitting area. We enjoyed the entire afternoon on the patio, grandkids enjoyed the pool. The bar plays live music on Fri n Sat nights and very nice. We had a great experience on our stay and would Def stay there again. Price was a little higher than other hotels but for the convie6 of having everything right there in one place was worth it to us Highly recommend. Room had plenty of towels, etc Fridge, microwave and safe. Will stay there again

No complaints

I liked the location of the hotel being right across from the beach. I liked the view from my room of the hotel pool or the beach area. I liked that I could see the parking lot area from the back side.

I didn’t like the really soft pillows. I didn’t like the one elevator per location. I didn’t like that every morning someone text to check on my stay, but didn’t answer my question. I didn’t like that all phone lines were busy when I called from the room. I didn’t like that breakfast was not included in the price. I didn’t like that parking price was not included in the pricing.

I looked into a lot of hotels before choosing this Holiday Inn location. The reviews were good but I was so impressed with everything. The clean building (they even mopped the elevator floor!!), the professional and friendly staff, and the beautifully remodeled room exceeded all of my expectations.

The weather - but I know you don't have control over that :-)

Perfectly located. Staff were wonderful. Room was clean and comfortable.

Hotel was in the middle of remodel. (which we knew) Hallway/corridor to our room was under Construction and we had to maneuver around workers and construction materials at times. I would have thought the hotel would not have booked rooms in this area, especially for the price we paid.

Friendly staff, close to the beach, kid friendly pool, daily activities for kids, food and beverages available at the pool, closeness to restaurants , etc.

Im the afternoon, the pool was exceptionally crowded and most people did not have wristbands which made me think they weren’t actually staying as a paid guest at the hotel. It was reported to the desk on two separate occasions after which we were told it would be checked by management. It never was. On a side note, a security officer told my 37 year old daughter that she couldn’t have her large insulated cup 🤷‍♀️

View of beach was great and the room was nice. We like the location and the swimming pool is wonderful. The hot tube was the only negative as it did not work. I even made a stop at the office of the manager of the hotel and let him know how much we enjoyed the stay. We have gone their for the last three years. We will do it again next year. Staff and breakfast was wonderful as well as Robert our server.

Just the hot tube out of service.

We stay here every year and absolutely love it. The location is great, the beach is right across the street with a jetty right in front of you. The pool and hot tub are great. They have bar service inside and out at the pool along with a band at night. Complimentary towels to use at the pool. Yazmen at the front desk is absolutely wonderful along with everyone else that works here. See you next year if not sooner..

Nothing

Ivan at the pool bar was amazing! Very friendly, funny and his service was great! Please let him know. Also, Precious at the front desk was great! Enjoyed her service and friendliness!

The rooms were very clean but need to be updated. Our bathroom door squeaked so bad it woke us up! The room was expensive and our view was air conditioners and they were loud! Rooms 503 and 504.

I liked that there was a mistake with the room, but the front desk man made things right and gave us a free breakfast pass

The only thing was that there wasn't a shuttle to take us to the port because it was already full, but it was all good we just used a lift to get to the port.