The staff is attentive and supportive.

The elevator was broken.

It was perfectly located for all 3 of my visit locations

Elevator didn’t work

Location

Still being remodeled and have to use stairs and no vending machines yet.

Hotel was nice and clean and the staff was nice.

When I booked the room, I told them I was handicap. When I got there the only room, they said they had was upstairs and then elevator was not working (which was not told when I booked). I explained there was no way I could get up the stairs. Thankfully they found me a downstairs room available and got it simi cleaned for me.

The spacious King Bedroom

Elevator was under maintenance. Bed sheets were stained.

Clean

Elevator was out down

It was close to where we needed to be the following day

It does not feel welcoming to plain boring . When arriving staff was not nice … must of been tired who knows

Sleeping in the bed

No TV service, no phone service, the room flooded from taking a shower and I was still expected to pay for the room. The water even went outside the door room 127. The elevator was not working.

Staff kept deposit without proof of wrongdoing

Service was bad since the beginning at check in they overcharged for one extra person which is crazy because that’s the reason why I booked two rooms one king size and another with two beds for 5 people in total but were told by staff only two people can stay in each room which does make sense if you are a family if 5 then you will need to rent 3 rooms. Not only this but there were cockroaches in the room as well. Also we felt discriminated because I have never seen this anywhere else before at check out they went in right away to check the rooms to make sure we didn’t damage anything which I understand all hotels do but that’s why you leave your card and deposit but here they didn’t even wait for us to leave or at least do it discreetly no they did it right in front of us so this definitely made us uncomfortable because we didn’t do anything wrong. When I spoke to manager he didn’t resolve anything. Will definitely never again rent here or any of this brand companies will tell my friends and family members too so they never rent here