Friendly, helpful staff. Several friendly nearby restaurants. Quaint unspoiled town with a river running through it. America's heartland.

Only very minor things. Like so many hotels the cleaning staff doesn't report things to the maintenance folks, so they remain unaware of things that need to be "tuned up". In my bathroom the lights over the sink flickered when turned up fully, one of the exhause fans screeched loudly, the TP holder was drooping, and a dimmer switch knob kept falling off. Probably maintenance should check every room every month for such items and require the cleaning staff to report such items. Still I would stay there again without hesitation.

Great room, view from windows, huge bath jacuzzi and shower, comfy king bed. Large room. Nice lobby. Elevator is a great benefit. Very clean thruout.

Like most baths in motels, needs safety bars when standing. TV was on a side wall and not easy to view from bed. Needs an adjustable bracket so it can turn more towards bed. A table on both sides of bed would be nice. Small things but add to comfort and safety.

The desk clerk very personable and helpful. Lovely lobby. The room was Very clean and well taken care of. I was a bit disappointed in the room in the sense it wasn’t like the picture and the furnishings lacked beauty and historical feeling. We paid an small “historical fee” . Nothing made it gave it historical charm Two queen or king size beds placed perpendicular to each other and filled most if room. . No comfortable chair to relax in. The price was good and still worth the price.

Lack of historical charm in room. Rest fine

Wonderful quaint B&B feel. Amanda at the desk was very helpful. They have worked very hard to combine the classical architecture and chic design.

The air conditioning needs upgrading but they had a work around with a indoor portable unit which works really well

It was very quiet and the bed was comfortable. Fridge in room; microwave and Kreurig on each floor. Very convenient to Horicon Marsh which was the main reason for our stay. A relaxing and unique place to stay.

(Room 29) There weren't enough reading lamps. (One in a room that could have used four.) The tap water was cloudy and gritty. There was no place (shelf? table?) to place toiletries or grooming equipment in the bathroom. And all the art had been removed from the room, giving it a strangely institutional feel.

Location, historical building, room size, security

Wall paint in bathroom (not very well done around fixtures; floor boards a bit rough, etc.). A small point, but wall switch in bedroom for the reading light is on opposite side of the bed (from the light). Main desk wasn’t manned for many hours of the day/night.

Location is great. Parking is easy. Restaurants are within walking distance. Chocolate Ina Cream Shop is across the street and offers ice cream, cake, and pie.

Nothing

Historical building in a great location with a comfortable bed. Receptionist was very nice and welcoming.

The room needs at least one bedside lamp, the gray walls could use some framed pictures, the shower/tub is difficult to get in and out of, the room had no hangers, there were shades only which didn’t block out morning light, windows need exterior washing, the TV was flat to the wall and difficult to see from bed. Road noise began at 5:00AM and could be heard in our 3rd floor room.

I liked the location and the historic atmosphere of the hotel. The paintings throughout the building were beautiful. The staff were extremely friendly. It is a beautiful building. The rooms were quite large and comfortable.

The only real issue was the parking. Since you are unable to park on Main Street in the evenings, we had to park on the side street. Sometimes it was a little difficult to find parking on the designated street.

The staff was exceptional. They went out of their way to correct a big problem with our reservations through Booking.com.

The one thing that I didn't like wasn't the fault of the hotel. We ended up not needing one of the rooms due to one of my brothers being ill. We cancelled that room and were charged a 1-night cancellation fee through Booking.com. With all the other issues with our reservations, we have not been able to get that fee waived, as all the other fees were waived.