The front desk was exceptional ...Patty was very professional , kind , polite , helpful and a pleasure to deal with....we arrived early ,room not ready ( our fault )...Patty called House Keeping and they got on it right away....half hour later , room was ready...We feel as if we should have gotten house Keepers name so we could mention it here.....great place , we would stay there again.... Breakfast was even very good......Pool was larger than most and hot tub a pleasure.....stay there , you will like it...

The room doors closed like a vault door.....But not that big of a deal.... certainly made you feel secure ...)

The staff were very friendly and helpful. They answered any questions we had and always offered greetings when we were in the lobby. Pool was great, temperature of water was very nice and was not overly crowded. Breakfast was very nice as well. Complimentary coffee and tea stand was a nice amenity. Would recommend to friends and return any time we visit West Bend.

Needed toilet paper and housekeeper was not able to understand what we were asking for. Had to inform front desk and have them relay message to housekeeping.

great location for what we needed, good access to family and right off the highway near shops

the windows didn't open so we couldn't get fresh air and my spouse had a pretty severe dust allergy attack on day 3

Clean rooms and warm and welcoming Very friendly staff.

The fact that I could not cancel my 2nd night thru them I had to pay for 2 nights but only could stay one night because of and illness and booking.com wouldn't help me

Good breakfasts and large eating area. Really liked the shower setup.

No guide on the TV. Had to go from station to station to see what was on. The oversized chair in corner was uncomfortable.

The overall fit and feel of the hotel was great. Modern updates for charging phones and nice TV.

No guide for TV as to what i was watching. Water pressure for shower was low. Did not clean my room. I was there for 3 days/. I seen them cleaning on my floor but nothing for my room.

Staff was very nice

I did not like the charge of $75.00 for a (4) pound yokie. Also I did not like the charge to use the internet. This was the first and only hotel that charged for WIFI. Not convenient for travelers that need to catch up with things they missed while traveling.

Very friendly staff.

I booked a week for 172.63 a night and I stayed an extra day and got charged 312.62 for an extra day! Same room I don’t understand why!

Very good breakfast with many choices. Clean room and excellent location.

Room was next to elevator and it made some noises rumbling once and while during the night.

Property was well taken care of. Room was clean and updated. Breakfast area was clean and had a nice variety.

There was nothing to complain about.