The rooms were very nice and comfortable and the kids had an amazing time at the waterpark, overall we would stay again for sure!

Negative, I had called ahead of time and asked for the 1st floor if possible and also if I could be on the same floor as our family staying there and over the phone they were very nice and accommodating, however when I got there she said they could not (didn't even attempt and was rude) Also one other negative was the hot portion of the breakfast was not good, me and my husband couldn't eat it.

Breakfast was nice.

We were there for Morgan Wallen concert ( as was most of the guests in the hotel) It would have been nice if the hotel had offered a shuttle bus to the venue and back to the hotel. Once the concert got out, we had to wait 3 hours for an uber to the hotel. By the time we got back to the hotel, the bar and restaurant were closed and almost all the food in the small snack area was gone. It would have been nice to offer a shuttle even for a small fee.

The hotel was clean. Check in was quick. The staff was friendly and helpful. The pool area was alot of fun for the kids. However, it did seem to get a little too full on the weekend, which isn't surprising. It just felt a little gross with so many kids around, again, not surprising as it is a kids Waterpark. My kids LOVED it, so that's all that matters! Alayna and Mary the lifeguards were very sweet and helpful!

The pool being rented out to non-guests for birthday parties. It just seemed overcrowded for the hotel guests. The big kids (over 8) liked to get a little rowdy in the younger kids splash area.

The staff were very friendly and helpful from booking, check-in until check-out. Enjoyed water park area.

Elevators kept stopping at every floor and squeaked with movement. Water pressure (was on 4th floor) was outrageous and could not use shower for kids because the water pressure would have hurt them. The faucet handle on the sink was broken off in the room. The pool area was cooler than appropriate and had pizza floating in the pool.

Great value and the bed and sheets were very clean...I'm picky about smells ...sheets and blanket and pillows all really clean. The hotel had a lot of families with kids, but I did not hear anything when in my room . 100% recommend this hotel.

I stayed 2 nights , they did replenish towels, but did not make bed...that is the only thing

Breakfast was delicious, beds were phenomenal to sleep in, water park was great (although geared more towards younger children my 13 and 15 year olds still enjoyed it). We will def be back again! Plus it is super close to shopping, dining and other activities.

Poolside bar never seemed to be open which was kind of a bummer.

Location & friendliness of staff! Kiara at your front desk went well beyond the call of duty! She is should be recognized for her kindness and willingness to help

No continental breakfast! Could use some toiletries in your front lobby store…inexpensive toothbrushes, toothpaste, body lotion. My husband forgot his and had to leave to get one at 10 at night . Body wash in rooms instead of bars of soap.

My husband and I loved the breakfast offerings - surpassed other places we have stayed. Our room was spacious and clean. Loved also that we could eat right there and not “have” to go out for meals.

In our opinion, not really anything.

Very busy schedule, front desk allowed for a late check out of an additional 2hrs. Food was great and the young kids enjoyed the Waterpark/pool. Great location as well.

Shower area small, door to bathroom blocked toilet area, needed to enter then close door to gain access to the toilet....small inconvenience but still a good experience nonetheless. Would recommend/would stay again.

Everyone was friendly and helpful! I felt very safe. Extremely clean facilities. My 4th floor room was quiet, and the bed was so comfortable.

Need more luggage carts. The water pressure in the shower at 0830 was poor but much better at 9 pm.