We were provided with exceptional service by the HANA staff. Prior to my arrival in Vietnam, they graciously reminded me that I could reach out with any inquiries at any time. Moreover, just a day before our BBQ addition, they inquired about our preferences and even prepared 'Kimchi' for us. Their consistent concern for our comfort was evident as they always checked for any inconveniences after our villa visits. Their service was truly top-notch. We're grateful for their thoughtful assistance and look forward to returning. Thank you.

Nothing

we have a special lovely staff follow our trip and help us book restaurant and all the stuff during stay in hotel , this is really amused experience comparing with other hotel. thanks for your help Hana

the hot water is not ok , it will running out after 10 mins , this is not ok. The hygiene need to improve as well.

Excellently located for families on the beach. Well appointed Villas with lots of space with a private pool.

For an expensive rental there was very little attention to complimentary items like tea, soap and towels (and maybe a nice bottle of wine) and far too much emphasis with lists and signage on the cost of extras including cleaning fees if we did not clean up after ourselves (which of course we do!).

Beautiful villa with private pool. The Customer Care staff took great care of us and kept the villa very clean. When we had a problem with a broken sun lounger, they replaced it very quickly.

We had no complaints.

Friendly and informative staff. Customer service introduces many attractions and restaurants of Da Nang. Butler are friendly. The villa is clean. Free to use services Abogo is one of the units that work in Furama, recommend you to book here

no

Villa Location and peaceful environment, Team and support staff , Private Pool and Room Size are the best , Really loved the 24 hours supports from Jin from Customer executive

Everything was superb

private pool. beach access

the electric system was complicated to work out

Excellent design and facilities

The private pool is not dirty especially if you turn on the pool lights at night. The toilets were also mouldy and the sheets had some stains. When we turned on the ceiling fan a large pile of dust fell on the bed.

The two villas we went in, rented under the name of Abogo resorts but located in the Furama Villas Resort & Spa, were spacious and really beautifully furnished: precious wood everywhere, nice furniture, good beds, nice private swimming pool, wonderful and nearly deserted beach at 80 meters, clean sea water, nice shared swimming pools, nice and smiling staff in all the resort (apart at the main reception where they barely speak a word of English and don't know their own place) A special Bravo for the drivers of the electric cars, nice and efficient. Restaurants and bars are nice too, with a nice staff there again, and the massages we got in the Spa were amongst the best of our life.

When I read my list of positive points I wonder why my stay was not satisfying at all at the end. The answer is: because nothing was simple there as it should have been in that Paradise. Obviously some owners of these villas (or a company that represents some owners) rent it within the Resort, which makes that if you can use the facilities (and pay extras for them, of course) you are not a guest of this Resort. Therefore you have to use cash everywhere. This is a minor inconvenience compared to the fact that they can do whatever they want with your reservation, which is THE BAD POINT: We rented for 6 nights a 4-Bedroom Villa with a view on the sea. But the day before our arrival we received a message saying that the A/C of the planned villa went down. Therefore we were going to another villa with no view for four nights, then to a 3-Bedroom sea-view villa for the rest of the stay. We were not happy, of course, and we asked for a compensation. None was planned, and downgrading our reservation without any financial compensation appeared to them perfectly normal. Then, after we firmly protested they offered a free in-house breakfast the last day. OK, we really thought that they were going to compensate the fact that we had to move in the middle of our stay by giving us a much better villa, with a very nice Sea-View, like any Resort in any part of the world would have done. It took us a while to pack, which ruined a bit our day, with a lot of pressure from the staff and the next clients (or the owners?) waiting in the garden. Then we moved 60 meters away, to a smaller villa they didn't bother to show us before, explaining to us that if we climbed to the second floor, we could see some sea... When I told them they fooled us (there is no other word I think) they offered us a free transfert to the airport, but it was so insufficiant that we refused, and we also refused the free Breakfast. A real shame.

Pool water was a bit muddy, and home seem poorly maintained