Very nice boat to stay on for two nights. The pick-up in Hanoi was on time, and transfer to the coast was excellent. Long wait for our transfer to the ship and a hot, uncomfortable 45min transfer on hard wooden benches. The food was OK on Day 1, but went downhill on Day 2. It was not good at all. The room was really amazing though. Really lovely. The excursions were good, if chaotic on the first day - the kayaking was crazy busy. The staff were all very young and appeared inexperienced - they needed to communicate better and make things clear. The main day out excursion was fantastic - we were lucky to have only 6 of us on a speed boat for 20. Great kayaking, great guide, very interesting lunch at the fishing village and then a stop at an isolated little beach. That part was extraordinary. The happy hour drinks were excellent and overall we're glad we did it.

This was the most expensive part of our whole trip to Vietnam, so unfortunately that comes with expectations. The food was generally pretty poor after the first lunch and dinner. The excursions were hit and miss. Everything costs more! You have to pay to have the jacuzzi baths filled up and switched on. You have to pay for karioli!! Total madness. If they put that on for free, people would entertain themselves and perhaps even spend a bit more at the bar, which was closed all day, until happy hour at about 5:30pm. This is no the 5* experience you might expect for the price. The location is a given... they need to to better at the smaller things. Don't try to be too 'European' with the food - do your local food and do it well!!! Stop trying to be too clever.

Nice spacious room, comfy bed with big bathroom. Decent sized balcony with comfortable seating to enjoy the views of the bay. The staff were great, funny and personable. They took care to communicate the upcoming activities, going around to each party to make sure the plans were clear and you knew where to be. Props to Tom Cruise and Nick for the laughs and the informative guidance on tours and activities. We stayed over New Year’s Eve and New Year’s Day which was very memorable! The staff made the celebrations on New Year’s Eve so much fun and it was nice to see the staff also enjoying themselves and mingling with the guests. 10/10 experience made so by the staff who put so much effort to make sure everyone was having a good time. Food was very good and buffets usually had a good selection of food to choose from.

Not necessarily a negative but should warn the chronically online - Wifi is basically nonexistent, so don’t expect to be connected during your time on the cruise. If you have phone data, then you’ll get service for the majority of your stay - you’ll usually lose service when the boat is cruising along the bay. No bath salts/bubbles etc. provided, so if you want to use the bath tub, then bring your own supplies or make do with a plain water soak or soap up the water with the shower gel provided. Would be great if something was provided considering that each room has a tub and it is a 5 star cruise. Also noticed that the drainage in the shower was blocked up but nothing major that can’t be fixed.

Luxurious cruise with excellent staff and delicious meals. All the activities were arranged beautifully with utmost care by the staff. Additionally shout out to our cruise manager Tom "Cruise" for his wonderful job to keep us engaged.

Not a major complaint but in our room there was no waste basket, however little time was spent in the room so not a major complaint. Also happy hour could have been 2 hours :p

We (2 adults + 3y child) had a 2 night stay on the la Regina grande. from the arrival on the boat until the end of the cruise everything was amazing (food, staff, accommodation and trips). you need to know that the schedule is really tight but you do not need to participate to all activities. I would recommend to do the 2 nights cruise to have more time to enjoy the nice boat and the halong bay. we stayed for 4 weeks in Vietnam and this was definitely our highlight.

-the tai chi in the morning is just 15 minutes, 30 min would be better. -only a bathtub, no shower in our room (junior sweet). you still can shower but either you do it on your knees or you make a mess.

If you want to cruise in Ha Long bay with 5 star room and genuine vietnamese food and experience, you should look no further and book away. The cruise is very well appointed and the staff are super friendly.

The trip from Hanoi to Halong could skip the stop over, and the drivers should be instructed to not sms / check videos while driving on a highway.

Well maintained cruise ship with good spread of buffet even for vegetarians. They prepared special dishes for vegetarians like us on request. Our room was upgraded to Jacuzzi room, and we really had gala time on the cruise.

Housekeeping staff should be taught basic English. Really hard to explain them what is needs and they don’t understand at all

The cabin we stayed in for two nights was large and better equipped than many five star hotel rooms / suites. The staff, Ms. Daisy in particular, would go out of their way and we’ll beyond the call of duty to ensure guests (like us) would have an unforgettable stay on this cruise.

The shower within the bath tub. We would have preferred a stand alone shower and no bath tub.

The cruise and itinerary were well planned. The room itself was a great size, and lots of food was always available. Staff were very friendly and helpful.

King bed was just two single beds pushed together so made it a bit uncomfortable with my partner. The room also had a very odd smell.

The crew was just amazing, Boat was superb and more than we imagined. Tom our Cruise manager was simply funny yet professional. Overall a recommended and repeat experience. Highly recommended.......10/10

Nothing, perhaps the stay was too short :-)

Well organised activities. Delicious authentic Vietnamese meals served. Staff are very friendly. Rooms are very clean and luxurious with a bath inside overlooking the bay. We really enjoyed the cruise and the activities on board and the village tour