Comfortable, thanks to staff we had nice time here

Out of noisy street and feels very peaceful. Great and nice rest, with large windows and very comfortable, room was very clean and big. Staffs very friendly and helpful too, we got CNY Ang Pau from the hotel, really surprising and touching.. thank you so much for the warming hearts feel.

Good location overall & about 15-20 min walk away from center. If you're looking for something further away from the Old Quarter noises this would be an option. I like that the place is inside an alley & not street front. There're plenty of food options around. The hotel itself is beautiful and our room was exactly like the photos. Pretty happy with the services too.

The room next door was being super loud around midnight that was my only issue. Other than that everything was great.

Everything was as expected - clean, nice people and extremely good location

-Somehow housekeeping claimed that several items from the minibar were eaten (which was not true) - noticed at check out on the invoice. So check papers before signing -Breakfast is not in the hotel itself but in another cafe nearby - vietnamese style breakfast might be too heavy for a european stomach, keep in mind before paying for the whole trip. We made a mistake - payed the whole amount and then decided to cancel it - the hotel agreed to give money back but the transaction might take up to 2 months!!!!!!

It was our first time to Vietnam, a trip my husband treated me to for retiring. We LOVED this location, which was a 23 minute walk from the Old Quarter and was away from the main tourist area. The room was very spacious and had great amenities. Beautiful bathroom with a soaker tub, comfortable bed with roomy bedroom, a living room with a TV that we were able to watch Netflix on, a well-stocked kitchen and ...get this...a washing machine. The staff were incredibly helpful and organized our taxis to and from the airport and our lovely trip to Ha Long Bay.

The first night there was some kind of an event in the cafe, which looked fun and exciting, however, it went rather late into the night, and the chatter/excitement did not dissipate until after 11pm. Other than the first night, we were very happy with the quiet atmosphere. One more thing, the safe in the room was not actually attached to anything, so it would have been easy to steal, if someone broke into the room (which was unlikely). But, in addition to being able to "lift" it, there were instructions on how to break into it if one had forgotten the security code.

We had a suite which was actually a huge 1 bedroom apartment with a brilliant kitchen. It was great to have so much space, and a washing machine. The location is excellent, and an easy walk in to the historic part of Hanoi. Train street is just minutes away, as is the main railway station. We could walk to pretty much everything we wanted to see, and there were shops and restaurants nearby. The staff were very helpful.

Sound proofing between floors is not brilliant. We could hear the plumbing from the bathroom in the room above us. There was no view from our windows at all and no balcony. Not an issue if you are out and about most of the time.

Fantastic location, very Clean and quiet apartments. Everything you need in the apartment and spacious. It's a fantastic area. It's a fantastic Hotel and everything is actually very well maintained and perfect and the staff and service staff are all very helpful and kind and go out of their way to help you.

The situation with the breakfast is ridiculous. Either offer a small buffet breakfast where people can pick and choose what they want, or don't offer breakfast at all. Currently there is this confusing form that people have to fill out for the free breakfast with some items that are free and some items that are not. And you can tick one box but not two boxes of one area and then you can't have some things but you can have something else and then it has to be filled out the night before. And in the end it's only three items but you have to pay for some extra items and not other ones. It's the most unnecessarily confusing and silly way to organise and offer a breakfast have ever experienced.

We booked a suite with a bedroom and a kitchen/living room. The suite was big, clean and well-equipped. It was quiet during the day and the night. The AC works well and is quiet too. The staff is very friendly and accommodating. It's really great value for the price.

The room service kept forgetting things. For example, one day, they forgot to replace our bath mat (they took it away but they didn't provide a new one). The other day, they forgot to replace the Qtips. There are not shades or curtains in the bathroom and since it's directly connected with a glass door to the bedroom, there will be light coming into the bedroom in the morning.

The location was great in terms of its proximity to various tourist attractions and restaurants etc. The amenities were pretty good, the room and bed comfortable, and the staff helpful. The breakfast, which is paid separately, was okay.

The property’s location on a side street ensured that it was impossible for us to open the window at any time due to the pungent smells coming from outside. The room had poor sound isolation from the hotel’s hallways (yet it had good sound isolation from any exterior objects such as busses, bikes, mopeds etc.).

I wanted to take a moment to express my heartfelt appreciation for our stay at Elirina Hotel. The hotel's atmosphere and amenities were simply outstanding, making our visit truly enjoyable. A special thank you to the reception staff, especially Ms. Le Linh, for your exceptional service and warm hospitality. Your help made a significant difference in our experience. I also want to extend my gratitude to Ms. Thu, as well as Ms. Tra and Mr. Thang, for their kindness and support during our time here. Your attentiveness and care for guests made our stay even more special. Thank you all once again for everything. We look forward to our next visit!