The room, hotel and staff were exceptional. Breakfast was good and we had a very good stay and without doubt would stay there again. The staff could not do anymore for you, they gave us good advice where to eat and where to exchange money. Gym was small but equipment was good (no bench press or heavy free weights) it got the job done. Breakfast chef did your eggs or Omelettes however you wanted them....very very nice stay.....thank you to all your staff who are a credit to the hotel.

OK, I do feel bad about bringing these up as we had such a nice stay at the hotel. The pool could do with a bit of maintenance. The tiles around the pool have rough edges and feel like sandpaper. A few of the tiles are also chipped and it is clear to see that they have been patched up in other places which is why they feel quite rough. The water in the pool wasn't maintained and need to be cleaned more often. I do understand that as most of the customers who stay there are Asians and Asians don't like the sun. So even though we had the pool to ourselves most of the week which was great, I did feel that it still needed to be maintain more regular.....having said that....great pool area and great view from the roof top pool.

The Sen Grand Hotel is the perfect blend of affordability and luxury. As a luxurious yet budget-friendly hotel, Sen Grand consistently delivers superb value with high-end amenities you'd expect to find at a much pricier hotel. From the moment you step into the lavish lobby, you're transported to a space that feels indulgent yet accessible. The lobby features plush seating, ambient lighting, and contemporary decor that make you feel like a million bucks without breaking the bank. The executive room is a spacious suite featuring a comfortable king bed, desk, flat-screen TV, and free Wi-Fi to keep you connected. But the highlight has to be the large rooftop swimming pool, big hot tub in the room, fitness center, and restaurant on-site. You'll never want to leave! The pool is warm and inviting, perfect for swimming laps or lounging on a pool floatie. After a long day of exploring, the hot tub is the ultimate relaxation station for me with the maximum privacy I can enjoy. Whether you're in town for business or vacation, Sen Grand delivers an experience that feels custom-tailored to your needs. They really do think of everything to ensure you feel special. From the generous amenities and modern decor to the friendly staff,Sen Grand provides a level of comfort and quality that simply can't be beaten for the price. If you want luxury without the hefty price tag, Sen Grand is the obvious choice. You'll live your best life without breaking the bank at this affordable yet upscale hotel chain. With Sen Grand, five-star style and service are well within your reach.

Loved the area where the hotel was. Nice to see a different part of Hanoi. Room is really nice and clean and comfortable. The staff is helpful and polite. They will help you with arranging tours or any other things you need. Breakfast is good buffet. Especially the pho was tasty. Cleaning staff is lovely and professional. Thank you

Rooftop pool is lovely but the area could use some decoration for atmosphere

excellent cleanliness, buffet breakfast has lots of options and some of the food tastes delicious. The bed linen is extremely comfortable and skin-soft which makes me feel cozy. They even provide shaving kit , which is very suitable for me who comes to hanoi for work. it is not as noisy as old quarter as well. if you are here for work and require serenity for brainstorming, this place is highly recommended.

All was good - reception, lift, hot water, breakfest, bed, location with lots of shops and restaurants. What I particularly liked was to wake up with the sound of rooster crowing :) Thank you for arranging the trip and other helpfull service !

Cant find anything.

absolutely love the bathtub and room amenities. it’s excellent for couple or family who wants to take a short break from work, release stress by enjoying the soaking bath tub filled with bubbles and crystal clear swimming pool. the room is clean and bright.

Have a great experience staying in Sen Grand. The room is very clean and cozy. The breakfast has many variations of food. The staff is really friendly and helpful. Absolutely a very enjoyable stay and will come back here

Friendly staff, pretty good variety of offerings for breakfast

Bathroom was a bit of a disappointment. Overflowing shower tray, etc.

Good location and good service. Especially from staff Nga. Wanted to listen and will follow up with the request.

Nil

Very very friendly staff , always willing to help out. Nice room, decent location away from busy roads .Great value for money. Special shout out to Ms Do Hong Nhung

Nothing