From the moment you step foot into the resort life is wonderful. The rooms were impeccable, staff amazing, food incredible. There is not one thing you could possibly need that has not already been thought of by the resort and organised by staff. Service and facilities perfect. Greg, DD, Tim, Front Office Manager, Trang were the most friendly management team I have ever experience and it flows through the resort to all that work there. Incredible work.

Not one thing. I can think of nothing where they fell short.

The staff was incredible - as was the property itself! Absolutely beautiful setting. Especially stunning is the view from the beach bar near the dock, which is the center of the resort (I highly recommend the Pho drink that was suggested by the GM). Also, the spa was wonderful. Some of the best massages I have ever had. So much positive energy and overall vibes from both the surroundings and the staff. We felt grateful throughout our stay. It was truly magical. Particular kudos to Tri (our magnificent personal concierge and overall "soul"), the GM and assistant GM in training, and our spa team.

The food was surprisingly not up to par with the rest of the experience. While the morning breakfast was excellent, the dinner menu and food preparation/taste did not live up to expectations. Otherwise, we would have rated the overall experience a 10. But the overall experience was still unforgettable, and the overall restaurant team itself was wonderful and always tried to please.

Dramatic scenery, great hiking, spa

I wish staff was a bit more knowledgable about resort activities and tried to match those with our interests vs. just signing up for whatever activities had extra charges for.

Amazing villas, location, proximity to the beach, activities, staff, hikes, beaches etc etc

We were there for 6 days and we started to run out of dinner choices -

A superb retreat in a stunning setting. Great attention to detail and excellent service and food . Lots of activities as well as beach time.

Sadly the rain meant we could experience all the facilities

the staff is very good, providing an excellent service. the location is great, with a very untouched nature and beautiful beach. we also appreciated the environment friendly policy of the hotel.

sometimes, you can hear the boats until quite late (10pm) so if you are a light sleeper, it is not very pleasant.

beautiful and well maintained. cannot fault the property.

the food was either excellent or poor. limited choice if staying for a week. even with special menus taken advantage of.

Staff are fantastic and it is extra special service having GEM who looks after you during your stay. Rooms are large and very clean with everything you need and serviced twice daily. The Bay is very beautiful for swimming.

location nice kids club good fetching eggs

experiences were overpriced and delivery was ok not great specialist restaurants over priced such as dining on the rock and some of the set menu buffets

We liked everything! Hotel, staff, food, ambience, spa, activities, surrounding, nature..everything made of natural materials but still luxury and cosy..

Everything was exceptional!