I really enjoyed the friendliness and accommodation from the staff. The breakfast was good - a lot more "Western" options would have been good. The description of the beach available was off. I was expecting a proper beach where we could lounge and have kids play in the sand. This was not the case.

The beach situation. It is described a a beach resort but there is no proper beach available.

The facilities in water sports are quite nice. Staffs are friendly too.

The view in G building is so so - I can see the two buildings in the front and they are ugly. Only a portion of view in my right is sea. The rooms are a bit old. Probably because my booking is the basic/standard. Many services are still accepting cash or with extra 12% charge if you use Credit Cards.

Breakfast was great. Excellent food choices. The only recommendation on food is to include fresh ripe mango fruit on the menu! The pools are awesome as well as the equipment. Snorkling grounds are fantastic! Great to have free lifevest and snorkling equipment are available for rental.

Some of the facilities needs upgrade includiing the basketball court - full court would be better. The cement is not even and the basketball is worn out. The ping pong rockets are also worn out. Can't enjoy playing ping pong because of the rockets. The gym has a very strick policy of only kids over 16 years old are allowed. Consider lowering the age limit as my kids 9 and 11 years old are going to the gym here in the states (like most kids) are wanted to continue their exercise routine while on vacation. The restaurants also need some improvement. We tried all of them and we did not enjoy the food. At the Chinese restaurant, water was dripping out of the aircon exhaust in the ceiling and was falling into our food!!!

-Several pool areas for both adults and kids. -Beach was clean with white sand. We were able to see marine life thriving as we were swimming. -Breakfast buffet had variety of cuisine and cooked deliciously. -Several activities to do and or see ie aqua aerobics, banana boat, fire dance

-Location of the resort is not ideal due to traffic, narrow roads including chaotic mini shops outside the hotel. -Beach or pool towels always ran out despite several attempts to secure one. -Some parts of the resort looked outdated already and needs renovation i.e. kiddie pool floor paint have come off

Everything was lovely and felt very luxurious. The staff were respectful and professional, and the spa is definitely a must-try. The food at Abalone was excellent—clean, flavorful, and offered a nice variety of Korean and Japanese cuisine. While there were fewer American options, we still thoroughly enjoyed every meal. The pool was well-maintained and spotless. The highlight for my two kids was Pororo Park—they spent two full days there and absolutely loved it. Next time we book, we’re definitely trying the Pororo Suite!

We had hoped to capture drone footage for a bird's-eye view, but unfortunately, it wasn't allowed even in the early morning. On our last night, there were two disturbances with someone ringing the doorbell at 9 PM and again at 1 AM, though no one was there when I answered. It was quite disruptive considering I needed to prepare for a 15-hour flight.

Best place for kids

A little old facilities, but being kept clean.

Good for families with kids, many pools with slides and amenities. Activities zone with billiards, table tennis, and darts. Our rooms were upgraded for free. Smooth check-in and check-out Friendly staff with smiles and greetings at all times Overall, we had fun, and we will definitely be back in the future

Some rooms were missing towels, but they were provided when we asked for it. Its a bit of a walk between the main entrance and the rooms & ameneties Cocktails at the bars and restaurants need an upgrade. Or hiring a mixologist to master making them.

Really enjoyed the facilities! The water slides and multiple pools were excellent! The staff were always so lovely and accomodating. The rooms were cleaned daily and linen was always replacement. The gym set up was fantastic and had a great amount of equipment. Special mention to the staff who worked in the evenings at the Galo Bar - great cocktails and great customer service.

Nothing to fault!

Overall it was a great space for our family holiday. Having a separate bedroom from the living space was ideal, especially with an early bedtime for our little one. The resort was great, excellent pools, lots of water activities and really easy to get around the resort.

The beds could have been a little more comfortable. I found them to be quite thin and hard. We had some issues with some of the lights not working, but it didn't really bother us.

Nice atmosphere, variety of restaurants and the helpful staff.

Upon arriving, I took a shower, the shower/bathtub design is very poor. In adequate seals and drainage caused the entire restroom floor to become flooded. Apparently this is the current design in most of the rooms. Please look at other hotels and redesign your showers. I was placed in another room with separate bathtub and shower but had to pay for the “upgrade”.