Perfect romantic gateway. The staff (everyone but especially José, Estephany and Alejandro) was friendly and understanding of our un poquito spanish. The view was incredible, with easy access to the pool and beach. Very queer friendly environment. Great destination for a memorable vacation. Can't wait to be able to come. back.

There was a glitch in and our reservation didn't show up in the system because of Booking.com, but the reception handled it quickly and efficiently.

Amazing location, very kind staff, excellent clean rooms with great view. Wonderful facilities

Nothing

We have been going to this hotel for 30 years now. Wonderful for families. Everything is new, beds, furnishings, Beach furniture,etc. As a consequence to the hurricane

After the hurricane Acapulco is struggling to come back but it still has the best weather and the kindest people. This hotel has done a great job coming back.

Family hotel with a quiet beach, very clean, already a few years old but with excellent service. A great advantage is being able to use the facilities of the Princess and the imperial world with parking and/or transportation included (check schedules).

If the internet is a priority, indicate it during check-in to be within the range of the router.

The staff was super nice and the food was great. In general, the hotel needs some improvements on some walls, chairs, ceiling fans, etc. The pool was very clean. For me, it was a 4 star hotel. It's very close to excellent.

The staff was super nice and the food was great. In general, the hotel needs some improvements on some walls, chairs, ceiling fans, etc. The pool was very clean. For me, it was a 4 star hotel. It's very close to excellent.

Beach location and restaurant selections on property were excellent. Everything was excellent . True commitment to excellence in customer service.

Everything was excellent. There was nothing to dislike.

Everything was nice. Enjoyed the beach, the breakfast, and the service. We also liked that they offer you transportation to go to the 3 hotels they own.

I think they have everything in good shape and there was nothing that we didn't like.

The stay was great, the room was clean and very comfortable. The facilities are great.

The food tastes ok but its not extraordinary and is expensive.

Some front desk staff very unatentive. (Concierge) others very good Food at the pool restaurant below average Food and manager at tabachines great

Great location, wonderful view from one of the rooms.

Had to wait past check in time for my, I was travaling with my service dog it wasn't easy staying there when they would allow my to go in the store for drinks and restaurants so I ending up going next door to another hotel.