The location in city centre was perfect. Main road out of town straight out of hotel and on the Mutare Road. Exercise/Health Suite was open 24/7. All equipment works, after-all some of the staff used it which is testimony to the services they provide. Often staff who work at a place shun using those very services they provide. Room service was also quite helpful, especially with the drinks choices. Gin with Indian Tonic water chased by a Zambezi Beer went down a treat. To make transactions easier, may I suggest opening a tab. Saves on fumbling for money. Ample parking space both in basement if you get there early or outside parking. I would also suggest an early morning walk around the streets before they become too busy. So much to see without human disruptions. Overall, enjoyed my stay. Thanks to Clive head of service and also David and Mufaro at Reception. Deputy Manager , sorry didn’t get your name, for making my checkout smooth. Will I return. Definitely!

Oh swimming pool was out of service. But I was offered to be taken to another sister hotel. Just didn’t fancy the hassle of driving out for a swim.

First stay at Monos in 40 years. It has changed in as much as being tired, with aged facilities. Unfortunately there was a live music concert in the garden outside all rooms which meant that noise levels in the room were high, more so on the 14th floor. Despite this, hotel staff were excellent throughout. A very warm and friendly welcome followed by attentive and responsive service by Bruce, the Bell Boy, as an alternative quieter room was found on a lower floor. Room service was swift and food tasty. To summarise, a very old hotel desperately needing modernising. Staff work very hard to compensate and made the difference to make my stay a pleasant one.

The reception l got when checking inn it was. excellent the room service it was on point the waiters always good all friendly and smiling

Walking to have breakfast which l had paid for during checking as l reached for plate only to be embarrassed and be told l did not pay l was asked to go to the reception and they confirmed it was already paid no apology for the misunderstanding but seriously would someone just walking in and have free food were they are supposed to pay ?

The breakfast was good but too expensive ( value for money). The ala carte breakfast was a better option. The service by the waiters was great and efficient. The rooms were very good and spacious

The bathroom is squeezed. The number of towels provided should increase. We had only one towel for the two of us in the room Consider bed and breakfast packages. There is a noisy stage for the local transport with drug addicts near by

Good location for the city for our trip down memory lane. Helpful staff, easy underground secure parking. Great breakfast in a nice space.

Feeling a bit dated but not a problem. Harare City isn't such a great place to visit now, hectic traffic, broken pavements and dirty- bit still some standout areas and I'm glad we had a return visit to introduce the "kids" after 25 years

The total experience was just good from the booking, reception up to the stay. All was fine.

There was no air conditioning at all. Even if it's a standard room, an air conditioner or fan will suffice, but your room has nothing. In some three-star hotels, there are air conditioners or fans. This must be a basic facility for all, whether in a standard or executive room. There is a need for improvement there.

The fact that when l found out that the room allocated was too far away from the elevator as l wasn't feeling too well they had no problem giving me a room just by the elevator which was very convenient

The pool was under revamping and ld booked this place so l could be able to use the pool so l was not too happy about that at all

Nice rooms. Nice restaurant. Very clean.

The placement of the toilet, too close to the wall, I had to sit sideways. 🤷🏽 And there was the loud music all night on NYE I know the hotel isn’t responsible but they could have put a notice on their reservation page to say don’t count on sleeping that night.

Location is great, facilities quite good

the staff could be more proactive is attending to small issues once highlighted to them. I wonder if most of the staff are interns therefore not very involved in the decisions or actions required for smooth operation

The room was clean, had beautiful views of the Harare gardens and it was comfortable

The water was not very hot on my first morning but next morning was ok not sure why the difference. Their meals were ridiculously expensive. Have travelled all over the world and been in several hotels breakfast is always complimentary and comes with your room booking so to be charged $40 for breakfast was ridiculous and unjustifiable