The entire resort was a "10," as I expected it to be since it's the Ritz Carlton! I asked for an upgrade, and they happily upgraded me for almost double my initial reservation. I found the business side of the vacation frustrating and a little shady. I was promised select upgrades for being on the concierge floor, which I only got because I complained bitterly. I was asked if I wanted the same seating every day, but on multiple occasions, my seating was given away to someone else. I was told I had select seating at the pool, and the seating was the worst seat on the beach. Lastly, I was told my resort fees were not going to be charged to me since I paid for this big upgrade, but I was charged about $101 additional each day. I had to get management involved to compromise and split the difference between them.

The communication between the promises made and the execution of these promises from the team on the ground was terrible. They did something I really hated. They all blamed each other for the miscommunication. In the end, the concierge manager, Reena, saved the day and made things right.

The hotel is beautiful with a ton of chairs on the beach. Other hotels have reviews that complain about getting a beach chair. Compliments to the Rutz for having a ton of chairs and umbrellas on the beach and around the pool

We had no issues at all on her than drinks are a bit pricey. Amazing hotel overall.

Best location on Palm Beach. Beautiful and serene pool for adults. Spacious room. Friendly pool waitstaff. Delicious ice cream!

Poolside drinks are outrageously expensive. $30 for a piña colada made with the same mix as your local dive bar doesn’t make a ton of sense to me.

Great location on the beach and at the end of the high rise section so didn't feel too overcrowded. Nice to sit on the balcony and watch the sun set. Everyone was lovely and always very helpful. Great place for a holiday.

The sunloungers at the beach are very close to each other and there were some corporate events on which took over a section of the hotel one evening.

The facilites were clean, not crowded,and provided a wonderful beach.

I found that the service both at the beach and from the housekeeping staff was under par. Everyone was polite and friendly however the wait staff at the beach would disappear for long blocks of time, forget your order or never come back with your order. Would forget towels when setting up chairs in the morning. Housekeeping missed one day, and provided inconsistent turndown service. It's Not that it was bad its just not Ritz Carlton level service. Food is grossly overpriced in both restaurants.

The room was very spacious, as well as the entire hotel layout. The service was incredible and food at the hotel was very good, including even lunches at the Madero Pool Grill. We took advantage of the snorkeling equipment, paddle boards, kayaks and floats that were all offered free for guests.

The hotel is far up on Palm Beach away from the nightlife and action, which is a positive for some and maybe a negative for others. They do have taxis ready right out front to take you places which helps.

Loved service, food, beach, property, casino. all lovely. we had our own car and the front of the hotel receiving staff were AMAZING with valeting and pulling up our car!! The whole concierge staff and front desk crew also amazing. As were the resutaurant personnel, the poolside cabana attendants, and the boutique staff and the coffee shop folks. All lovely and top notch.

they put us in a side room despite all my reward points where we could see the day boat excursion workers were urinating in the bushes at the end of the day before driving home. we escalated and they moved us to the center ocean view corner room across the hall immediately but the AC wasn't as strong as the first room and really should have upgraded us for our trouble.

Location, service, cleanliness

Pool area was too small and crowded difficult to find seating and beach was also crowded. The air conditioning in the rooms hallway was non functioning

great location and the hotel is out of this world. the hotel grounds and pools are amazing and the beach is stunning. I can't say anything bad and would defo stay again if I was going to Aruba again. ****** amazing

my length of stay could have been longer lol

Hotel is beautiful, great fitness room/gym, incredible beach and location. Staff was so friendly and helpful.

I didn’t like how people came down early to the beach and claimed lounge chairs…for hours. There is supposed to be a 2 hour limit, but chairs around us were vacant until noon (towels plopped at 7:30am). Not very classy.