Everyone of the Staff, from the Owner, through Check-in, Breakfast team to room service, were exceptionally decent, full of Peoples Skills and hugely helpful of any questions asked, whether touring or restaurants. Outstanding. The room was immaculate and all one needs, which although the hotel do not readily supply kettles in rooms, they are happy to provide from reception for the duration of the stay, we had our travel kettle, so no problems. The daily breakfast was a very healthy selection indeed. The hotel is perfectly located in the centre with an abundance of all manners of top quality restaurants within a few minutes walk, as are the main city attractions. The Ski lifts are again a few minutes walk. Innsbruck is one Outstanding city snugged in-between lovely mountains, a real treat for a city break and Hotel Zack has got it right on every level.

Nothing. Everything was perfect

Great location close to train station, perfect for day trips to other local areas. Reception staff & breakfast staff really helpful and welcoming. Rooms nicely furnished with daily cleaning. Breakfast options were great.

No kettle in the room, not end of world but would have been nice as we were there for 5 days. Notice of local attractions could have been better, we were notified of the Innsbruck card at reception but no great detail given, which would have been beneficial to know at the start as we would have saved quite a bit of money on attractions. Also we were entitled to a welcome card (free public transport) due to the length of our stay and we had to ask at reception for them ourselves rather than being told in advance, even though they were printed in our file beforehand!

Hotel Zach is centrally located, within easy walking distance of the train station, old town and numerous restaurants. It is a perfect base for exploring the city and beyond. The nearest ski resort is around 20 minutes away on the local bus. This is the second time that we’ve stayed at Hotel Zach. It is spotlessly clean; the rooms have all that you need. The breakfast is plentiful, delicious, with lots of choice. The staff without exception are all very helpful, friendly and go out of their way to make your stay comfortable. Special thanks to the reception team and to Alvina in the restaurant who made us so welcome and greeted everyone with a smile.

Nothing

From the moment I arrived, I was greeted with a warmth and professionalism that immediately made me feel at home. The staff, from the reception to the breakfast room, including the manager, were always smiling, helpful, and prepared to meet my every need. The room was simply splendid, impeccably clean and tastefully furnished. But the real icing on the cake was the balcony with a breathtaking view of the snow-capped mountains: a spectacle that enchanted me every morning upon waking. The breakfast, included in the price, was a true triumph of flavors: abundant, varied, and with very fresh products. The location of the hotel is another strong point: just a stone's throw from the center of Innsbruck and the train station, which allowed me to explore the city and the surrounding area with extreme ease. If I were to return to Innsbruck, I would have no doubts: I would definitely book at Hotel Zach!

Location is v.convenient basically one block to main street or two to railway station. Lovely welcoming receptionists. Nice breakfast with coffee orders taken & brought to table. Shame only one hot coffee,despite requests, during stay. Don't Austrians like it hot? Slow to refill scrambled egg tray. Attentive breakfast staff. Night access worked v.well after 9pm. Locals pronounce name as Hotel Tack,not Zach.

As a single, scored a garden room ( no character but good facilities) which meant 2 lots of steps even using elevator. No help with suitcase. Needs a fridge and no ability to control heating/ aircon. Doona too heavy for mild nights. No room coffee/ tea making.Hotel name is faded grey above building so doesn't stand out.

We had an excellent stay at Hotel Zach, thanks to the incredibly kind and accommodating receptionist. Despite our late check-in around 8:30 PM, she patiently waited for us after we had left our baggage earlier in the morning. Her hospitality truly made a difference in our experience. Our room was in the annex, and it was impeccable—very clean, spacious, and well-equipped. The surroundings were quiet and pleasant, adding to the overall comfort of our stay. Everything we needed was thoughtfully provided, making it a hassle-free experience. We highly recommend Hotel Zach for its excellent service, comfortable accommodations, and convenient location. Would definitely stay here again!

We were welcomed by a charming young receptionist who was very helpful and friendly - a really good first impression. The hotel is brilliantly located for those arriving by train - it’s just a short walk from the train station and is on the edge of the shopping area in a quiet street. We were very pleased with our room which was large and light, thanks to all the windows in the separate office area, overlooking a central courtyard. There’s tons of storage, we supposed for those guests who spend longer periods here. Breakfast was excellent - definitely worth going for. Loved the packet of flower seeds upon departure 😊

We only discovered at the end of a 30 degree day that there was no aircon and it was a hot night. Also, while there is a safe, the room could have done with a fridge and coffee making facilities as is becoming the norm in other hotels.

The hotel is very conveniently located, it’s less than 10 minutes walk from the station and just a few minutes away from the town centre. The room was very comfortable and spacious. The staff was super friendly and welcoming, everyone we have met at reception was lovely and made the experience even better. We had a lovely breakfast there too, with a great selection of food and drinks at a very fair price.

Nothing - everything was great :)

Location was great, in between the train station and old town. Exceptionally clean! Staff very friendly, helpful and prompt. We got an upgrade to a bigger room which was awesome after coming out of a 4 day mountain hike, we had heaps of stuff to sort out and the extra space was actually really helpful. The breakfast for €16 was great value for money, bacon, eggs, white bread! ( love the traditional Austrian breakfast in the huts but was pleased to have something less rugged for a day), fruit, pastries, just heaps of food and unlimited espresso. Definitely get this, it’s a bargain!

Nada, it’s really nicely done.

The staff at Hotel Zach are incredible. It's a family business and you can really feel it. This was one of the best places we stayed on our travels due to the kindness and attentiveness of the whole team. Their smiles, service and attentiveness were so appreciated. The breakfast was also the best we'd had as well - lots of variety, so many healthy options and heartier ones as well, and delicious fresh coffee made to order! The building is so cosy as well and the room was very comfortable. We would definitely stay at Hotel Zach again.

Outside the hotel's control/not their fault - the construction outside our window made for a couple noisy mornings but it was easy to overlook.