We had a spacious room with tall ceilings and three windows with a nice view and a big bed. It was quiet outside, allowing us to sleep with the windows open. The hotel is conveniently located in the city centre, and it's a short walk from a main train station.

WiFi did not reach our room, and there aren't any power outlets near the bed for charging your phone on the nightstand. The mattress was quite firm for me.

The location of the hotel is perfect, close to the central station and the old town of Innsbruck. We received information beforehand on self check-in but once we got there we had help from a very friendly receptionist who also informed us about the Innsbruck welcome card and other discounts available via the hotel. The room was clean and the cleaner also came every day which was much appreciated.

There was a vague smell of cigarette smoke in the room when we arrived but later we couldn’t smell it. If you are visiting this hotel in the summer, be aware that there is no AC (at least not in our room). With opened windows it was fine during the day, but the curtains are very thick and when you keep them closed to shut out the light the fresh air doesn’t make it into the room. Maybe offering a fan would be a good temporary solution if AC can’t be installed.

Contactless check-in. They send very detailed information regarding your arrival, and you can arrive at any time. It's also very simple, doesn't require any online registrations and such. Room is very clean and well maintained, while keeping a classical style.

The lack of a reception desk may dislike some guests in longer stays, but as we slept for one night, it wasn't a problem.

We liked the cordiality of the staff, the breakfast and the location! Although the hotel is old, we had a wonderful experience! What truly stood out was the impeccable service from the staff, who treated us with great care and friendliness. Another highlight was the breakfast, which was simply delightful! Variety of selection of cold cuts, freshly baked bread, and a delicious homemade scrambled eggs. It was the perfect way to start the day, plus the view of the mountains! We highly recommend this hotel to anyone who values warm hospitality and an unforgettable breakfast. We would definitely return!

Nothing to report

We had a wonderful stay at this property! The hotel is conveniently located just a 10-minute walk from the Innsbruck railway station. Although it’s advertised as self-check-in, the reception staff were incredibly helpful and assisted us with everything upon arrival. The location is perfect—close to all major tourist attractions and well-connected to public transport. We were pleasantly surprised to receive a free 3-day public transport pass and city card, which added great value to our trip. The room was spotless, and the beds were super comfy, ensuring a relaxing stay. We highly recommend this hotel to anyone visiting Innsbruck!

The only downside was the breakfast experience. If you go later, around 9:00, the options were quite limited, and empty bowls were not refilled.

we enjoyed the hotel. It was surprisingly quiet in the night (we had a room to the front and left the window open), the neighbourhood had good vibes, the room was nice, check in very easy with the keybox and instructions were clear. Free parking (as it was a weekend) was difficult to find but there is a car park (payable) opposite

The breakfast was nice but not outstanding and if I would have had to pay for it separately, it would have been overpriced for what you get. As it was, it came as a deal and was absolutely fine

The location is good, sightseeings can be reached on foot. There is also a parking lot nearby with reasonable cost overnight. The staff was very friendly and willing to help.

I loved the hotel the moment I walked in: gorgeous decor, elevator, and comfortable room with writing desk and plenty of storage space. My room was completely quiet, and I could even catch a glimpse of the Nordkette. Location absolutely perfect: within walking distance from the Central Railway Station and only a short walk to the Altstadt. The breakfast was very good and plentiful and the breakfast staff very attentive. The after-hours self check-in was easy with detailed instructions provided. I can highly recommend Hotel Neue Post.

Con: The radio could be heard in the breakfast room. I asked to turn it off because I found it completely unnecessary, annoying and stressful, but management refused my request. Some soft, unobtrusive music – if anything at all - would be a better alternative.

Excellent location. Clean and well presented bedroom and bathroom.

Not having staff around felt odd.

Location is very close to everything you need but still quite and calm ,breakfast has a good variety, the staff is very helpful, asked for kettle and tea , an iron and board and got it immediately , forget my glasses in the room and travelled home , called them they located it and send to me by post very efficiently The reception staff is very helpful and they are very responsive to emails communication is really good Would definitely come back when in Innsbruck

Nothing really , but would be nice to have the tea making facilities and iron boards as standards in the room even a small fridge is really expected in such a good hotel