Fantastic location really close to old town. Very comfortable beds. Good breakfast.

Check in is strictly 3pm to 7pm with no contact details on the door. We met a traveller on the street outside at 7.45pm who was booked for the night but could not get in to his room. Also reception closes at 11am and no bag drop off is allowed so we had to walk back to the train station and put our bags in storage there. I think the limited hours of reception and check in need to be made clearer either on the booking.com description or at the least in instructions emailed to guests in advance.

Bang in the center of the city, amazing location , good rooms and awesome breakfast.

The reception is closed between 11 am and 3 pm, staff is not available and doors are closed. So if you are carrying luggage, it becomes inconvenient to wait or to even walk around the city

Excellent location

The hotel main entrance and reception is not accessible if you arrive earlier than the designated check in time of 3 pm- 7pm

Well situated to discover 3 different ski resort 25 mn away from the hotel , included Isgll. Average size hotel. Hot soup everyday when coming back from skiing .

Restaurant all buffet - “serve yourself “ (so the last guests had not too much choice left) . I would have preferred having the main course served on each table .

Location. Wasy access with bus F from the airport. Perfect lication jn the middle of the cuty centre

Bathroom was not as clean as my standards

Incredibly close to the main railway station - very handy! Breakfast was included in the cost, with a wide variety of excellent quality options. Blackout curtains and double glazed windows meant we got a good night's sleep despite being close to a busy street. Friendly and helpful staff - we messaged back and forth a few times about check-in as our train was delayed and they were helpful and reassuring. Lovely receptionist also lent us a kettle, since there wasn't one in the room and we were gasping for a cup of tea!

No kettle (but we were able to borrow one :) ) Annoying dripping noise from shower - but fortunately the shower head could be moved enough to lay it on the floor of the shower cubicle so it made no more noise)

Great location in the centre of Innsbruck old town. Basic room but clean and spacious. Good breakfast. No parking on site but parking available just around the corner for €15 per day.

Very good, central location. Close to the old town, tourist attractions and the central station. Very good and convenient connection to the airport (bus stop right at the door). The hotel is a bit outdated, but really clean.

Access to the hotel is only possible during reception opening hours. If you need to store your luggage, you need to find some other places This is not very convenient considering that on winter Saturdays the central station storage rooms are almost always fully occupied (note additional time and additional charges).

Staff was very friendly and helpful. The room was basic but comfortable, we slept well and had a decent breakfast each morning. The hotel itself is very well situated on one of the main streets, but the area is not noisy. All in all, a comfortable place to stay in Innsbruck. Also very pleasant: We could leave our bags (unguarded) after checking out and then pick them back up in the afternoon before leaving the city.

Perhaps the bathroom/shower has seen better times, but everything was still functional.

The assistance and info I got before my late arrival, how to access the hotel and check in when the reception was already closed was excellent. And everything worked perfectly just as described. Room was very spacious and my room was well equipped with a compact solution bathroom. I saw there were showers down the corridor so obviously there were other room types as well, more like a hostel. Breakfast was quite ok to me with a variety of cold dishes. WiFi worked well. The hotel is very nicely located downtown next to the triumphal arch. Just across the street there was a bus and tram stop, so for instance you can easily and very conveniently get to the airport without paying for a taxi. The hotel is also just a fairly short walk from the train station.

Maybe the breakfast could be slightly expanded to include more options. Not necessary for me, but just an opportunity for improvement.