My experience at this hotel was excellent in every aspect. • Location: The hotel has a great location, close to all services and tourist attractions, which made getting around easy and convenient. • Cleanliness: The cleanliness was outstanding. The rooms were very clean and well-organized, with daily housekeeping. • Price: The price was very reasonable compared to the level of service provided—an excellent choice in terms of value for money. • Staff: The staff was very friendly and helpful ( Special thanks to Sona ). They welcomed us with a smile and responded to all our requests quickly and professionally. I highly recommend this hotel and will definitely stay here again on my future visits.

Nothing

My husband and I recently had the pleasure of staying at the Sapphire City Hotel in Baku and overall, it was a delightful experience. The hotel's central location made it a perfect base for exploring the city, and its comfortable accommodations and attentive staff left a positive impression. Upon arriving at the hotel, I was greeted warmly by the friendly staff Senan Zamanov and Vafadar who were always ready to assist with any requests or questions we had. Their helpfulness and willingness to go the extra mile truly enhanced our stay. We opted for a deluxe room, and I highly recommend it to future guests. The room was spacious and well-appointed, with a lovely balcony overlooking the bustling street below. One standout feature of the room was the spacious shower. It was refreshing to have such a sizable and well-designed shower. Breakfast was served on a beautiful terrace that offered panoramic views of Baku and the iconic Flame Towers. The setting was truly breath taking, and added an extra touch of elegance to the dining experience. The breakfast spread offered was interesting but had a good selection of fruit, breads and good coffee. While some may argue that the Sapphire City Hotel does not meet the criteria of a five-star hotel, it is important to consider the reasonable prices charged. Given the affordability, the hotel offers excellent value for money without compromising on comfort or service. Expecting lavish luxury at this price point would be unrealistic, but I found the overall experience to be more than satisfactory. In conclusion, I would gladly choose to stay at the Sapphire City Hotel again when visiting Baku. Its central location, comfortable accommodations, and attentive staff made for a pleasant stay. While it may not be a five-star hotel in the tradition

Nothing!

Perfect position in the center of Baku. Nice and effective personnel handling my problem with the ventilation.

Some noice in late night from next door, but actually not a specific problem for the hotel.

Extremely friendly staff and the food in their roof top restaurant is very very good.

The standard rooms do not hve windows.

Exceptional Stay at Sapphire City Hotel Baku! Our stay at Sapphire City Hotel Baku was absolutely fantastic! From the moment we arrived, we were welcomed with warmth and hospitality. A special mention to Sona, the front office executive, who was extremely sweet and courteous. She went above and beyond to make us feel comfortable and truly at home. The location is just outstanding rite on Nizami street If you're planning a visit to Baku, we highly recommend staying at Sapphire City Hotel. You won’t be disappointed! Thank you to the entire team for making our experience so memorable. We can’t wait to visit again!

Everything was just perfect

best service. thank you

Amazing staff 🤍🤍

Location

Everything,best location in central of baku, the balcony and the view ,the staff was friendly he make us upgrade to our room to balcony and he give me also a free breakfast and the food was good,the hotel don’t think about your money he think about your comfortable if I come next time sure I stay with him

Sounds are heard between the walls if the sound is loud between the neighboring rooms, but it's not a big problem

We had an amazing stay at Sapphire City Hotel. The location is superb - on Nizami street, extremely close to Fountains Square and the Old Town. So many options for food and shopping within walking distance. The staff is super kind and friendly - they made sure to accommodate all our requests. Highly recommended.

minor comments on the breakfast buffet - freshness of bread and quality of coffee can be improved, but overall the food was still excellent.

Incredibly friendly staff, they gave us an extra bed for free and coupons for free drinks. The best part was the location, which was extremely strategic. It's right in the city's center, where Nizami Street (The most popular restaurant & cafe hub in Baku) is just downstairs and most tourist attractions are 5-10 minute drives. Bedding & amenities were also good.

I reserved a room with a balcony, but the balcony had a terrible view (just the roof of another building) and was small. They gave us a better room with a good view but no balcony. The room also had carpet stains and the Shattaf (Handheld bidet) worked but was partially broken.