It was close to town, but you still felt like you were in your own secluded area. The staff were fantastic and the property was gorgeous. Concierge can arrange anything and everything for you, much better than booking through some other sites. Added bonus that there is a dive shop at the property! Only down side is that you have to pay for bottles of water. I feel that if you tell guests at check-in that it’s not safe to drink the tap water then bottled water should not be an extra charge.

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We had a fabulous time. The property is beautiful, safe, modern, and every staff member we encountered had superior customer service.

The only thing that was a little disappointing was that we were traveling with a group of over 20 friends and family, I believe we had at least 10 rooms. There were some in our group that booked the same class of room that I did and their rooms were so much better! While I thought our rooms were sufficient, it was disappointing to learn that we paid hundreds of dollars more for our room than some of those friends and their room was much nicer.

Alaia Resort Servers: Lucia, Blanca, Cyndi Bellman: Elvis Front desk: Jorge To set some reviewing context, I am from an island country that is renowned for its beaches, crystal clear water and resorts, so when I travel to other countries boasting these amenities, I am very judgemental! 😬 That being said, Alaia Resort on Ambergris Caye, Belize is exceptional. I always give any praise to a resort, first and foremost, to its staff. The staff at Alaia are warm, friendly and helpful. They remember your name (Cyndi) and are willing to help with anything. The property itself is immaculate. The grounds are kept clean, the rooms are modern. This ‘resort’ has a resort feel without being a massive property that you can get lost in. I saw another review mention cats. I saw 3 the whole time we were there (6 days). They are tiny, undernourished and stay away from people. There are 3 pools on the property. I’m not sure why they don’t boast more about the suspended pool ( 6 floors up) with a glass bottom, it’s pretty awesome! Food: pricing is what you’d expect for an island and any vacation resort, frankly. If you’re an American traveler, take the price of what you’d pay in the States and double it. If you’re from the south, triple it. Food quality: breakfast buffet is good. Restaurant food is fair. Alaia, thanks for doing such a great job maintain a beautiful property and for a great stay!

Beach: Yikes. The hotel tries desperately to maintain some semblance of a beach, but with a sargassum (seaweed) problem right now (thanks climate change), we did not go into the water. If I can’t see my feet, it’s not happening. (Excursions to Secret Beach were a disappointment also. But again, my beach criteria bar is very high.) The property has opportunities for excursions to the Barrier Reef and they were reasonably priced. This is the best way to get to real Caribbean Sea swimming and experience beautiful underwater life.

The pool and property were beautiful and a good distance from the town and surrounding restaurants. The staff was incredibly attentive and welcoming which is important to me when I am on vacation. There was always someone willing to offer guidance or make a suggestion. We also loved having the golf cart to come and go as we pleased, but it was helpful to have the option of a taxi too. Matthew and Elvis were especially accommodating. The food was also delicious!

Our only major complaint would be that we thought the beach on the hotel front would be nicer with clearer water and less seaweed. That is obviously not the hotel’s fault, we were just surprised. The only clear water around was at Secret Beach and that was quite the drive, but still worth seeing. The only other thing I would provide feedback on is that my Wi-Fi kept going in and out in the hotel. I was advised to restart my phone and despite doing so multiple times, it never stayed on consistently, but it stayed on at all the restaurants. Perhaps that is something they could look into.

The excursion to snorkeling and the shark alley. Swimming pools were lovely and the rooms were like villas. Very big and spacious. The pool bar - restaurant at the top roof with great views and

The beach was full of alge. The smell was terrible and the fact that you were right on the ocean but you could not swim, or even sunbath because of the alge. The fact that they ask you at breakfast what would you like to drink and then you will have to pay extra for your coffee (18dollars for cappuccinos at pur case) even though we had paid for breakfast included

Cleanliness, staff was nice the location of our suite was perfect. Just a short walk from the beach.

Nothing I didn’t necessarily like. I’d like to see more specialty decorations for birthday celebrations. Food took a long time to come out.

We had an excellent stay at Alaia. The staff was very caring and helpful, both in providing information and with dealing with a noise complaint. We had a great couples massage in the spa and the pools are perfect for lounging around, with a swim-up bar and plenty of chairs available. The living area in the room itself is on the smaller side, but we had enough room for our luggage, the bathroom is large and the climate control gave the room a nice temperature throughout the day. The shower had a strong flow and the temperature control worked well. The various restaurants offered good food, though on the pricier side (if you want to save some money, walk a few minutes down the street to South Station grill). The hotel looks amazing with soft colours, green and light coloured wood. We would love to come back in the future. The hotel rents out golfcarts and the boats to the reefs leave from their own dock.

Though the staff worked hard every morning to clear away the seaweed, the beach that comes with the resort isn't the greatest. Many people went to Secret Beach instead, though we were fine staying at the pool. Our room had a connecting door to another room, which was fine for most nights but had a drunk couple on one night making a lot of noise. Staff dealt with the noise complaint.

Food was good but I believe I was taxed two times on all my food . And check in

A young girl got extremely drunk and had to be wheeled away in a wheelchair . Can anything be done about serving alcohol to young adult . Could there be a cut off by bartender when a young adult gets extremely drunk . How dangerous if she had sank in the pool and no one noticed her ? Everyone was upset about it . Please find solution to this .at breakfast she was complaining how no one stopped her or pull her aside and spoke to her . Not your responsibility --- yes ... but have the bartender call management in these cases .

Everything my room the view from the balcony over looking the ocean the roof top lounge was just as amazing you can watch the sunset every evening at 6 , dinner on the beach buffet style at 6 to 8 , jazz on Friday by the pool at night just amazing views

The meals were not all inclusive and should be as much as you pay to stay

The pool, the proximity to the reef, the staff.

No beach, some of the property was a little dated, and the bugs got bad at times. The dive shop was adequate but not accommodating with refunds and deadlines due to the weather.