Our family of three stayed here for five nights and had a great experience. Orlando was super helpful in getting us checked in and settled. Clara cleaned the room so well before our arrival and even set up the baby crib for our child, providing a fresh crib sheet and blanket too. The location was great- quieter than the rest of town but still very close to a lot of food and activities.

The only two downsides were that the internet seemed to go in and out for us- this wasn’t a huge deal since we weren’t working on this trip but would’ve been a bummer if we had needed it for work. Second- while the kitchen was outfitted with many cups, plates, cookware, etc. there were no condiments of any kind, which made it a little hard to cook because it meant we had to buy everything including salt and pepper. Perhaps having some salt, pepper, and sugar stocked would be nice.

Ya GOTTA LOVE the tropical weather, you can't beat the longest barrier reef in the Northern Hemisphere, and that's the best diving I've experienced in several decades. As advertised, Palapa House has ocean views and is beach-adjacent. The apartments are newly renovated and well-kept, as evidenced by the three-hour, extremely thorough pool detail it received on Monday. This was my first visit to Ambergris Caye, San Pedro & Palapa House - what was initially surprising to me very quickly became one of my favorite things about the location. This oceanview beachfront house is not a resort, isolated from local residents. You are right in the mix with neighbors: locals going about their daily business (non-tourist and tourist alike), schoolkids walking by, deliveries, construction happening. I enjoy living like a local (sorta), although some folks might not. San Pedro in general and Palapa House in specific are not resort-oriented: this might sound silly to write, but Palapa House is a house, not a hotel or resort that has an ocean view, and is beachfront, so...

...San Pedro beaches skew commercial/industrial: numerous docks; dock-restaurants; beach cafe; van, taxi and golf-cart traffic on the beach; sand parking lots; powerlines; & sargasso weed extending out up to 50 yds out from shore - it takes a moment to get used to, this ain't Zona Hotel in Cancun. Palapa House is a three-story house that looms over off-beach buildings behind it, which mostly are the typical tropical unfinished, mildewy concrete buildings with rusty rebar poking out, lots of laundry lines, and rusted car parts and tools in the yard. It's inaccurate to say I didn't like this, I found this familiar and comforting but some may not. The beach road & parking lot overlook the property pool, so not too much privacy.

We loved the location! Great staff, especially Orlando, and great view of the ocean!

We were in room #5, which has a door that is locked that can adjoin the room next to it, but unfortunately, that door has no soundproofing at all, and the couple next to us had two children, one of them being a newborn baby that cried most of the night, which made our experience not as great. If you are worried about soundproofing maybe rent both rooms.

The place was fantastic. Loved how spacious it was. Super clean and the staff was great. Had everything a person could want. The location was great. We stayed someplace else on a previous trip and would definitely stay here again in the future and recommend it it others.

Didn't like climbing all the steps to the third floor, but it was a great leg workout. There really isn't anything that we didn't like during our stay.

The bed was amazing!

The slider doors were hard to slide and I had a back issue which probably made it worse. We mentioned it to Orlando and he addressed the problem promptly. We had another problem and they are addressing that too. We were pleased with their response.

Didn't realize there was a breakfast. Clara, the housekeeper/doer of all things was amazing. She was not only great at what she did but gave us great recs and was a great person to know from the island. I would go back to the palapa house and stay again, especially if Clara is there!!! :)

The location of The Palapa house suited us very nicely. We are divers. It is located on the seafront across from one of the best dive centres in San Pedro, Ambergris Caye. Also, the busy part of town (including restaurants, the water taxi depot and the airport) is easy to access both on foot and by golf cart from this location.

We did not have the facility to dry our wet gear which was plentiful as we participated in a lot of water activities. A drying rack with clothes pegs on the back balcony would have been ideal.

The location!

When we first arrived it smelled musty. The unit doesn’t ventilate well, unless you open both front and back door so the wind can flow through. AC causes the unit to have a lot of condensation after you use it. Place needs hooks all over to hang thing, stove to prepare breakfast, bigger fridge, windows that can be opened, table and chairs, someone that could be around in case you need fresh towels, shampoo etc.

I loved that the Palapa House is walking to distance to restaurants, shopping, and has the most beautiful view I’ve ever seen in my life. The property manager responds quickly and is very friendly and courteous. The staff have amazing food recommendations and was so kind!

The bedding smelled like it didn’t dry properly and the bathroom door was broken. There were some loose tile chipping a in the shower but thankfully I noticed them before I stepped on them. The second set of stairs can appear to be a little intimidating because the gaps are wide and just nail and together by wood.

Great location, 5 minutes walk from the ferry. Easy access to restaurants and shopping. Pool and outdoor area was nice and the kitchen was adequately equipped for basic meal preparation.

Internet in our room (3) was very poor, apparently it is better on the other side of the building closer to the modem. Access outdoors near the pool was much better.