The location can’t be beat. The cable cars, which serve as La Paz’s metro, are steps away. You’re in a vibrant neighborhood with shops, cafes, and restaurants. The hotel provides free passes to a fabulous gym in the attached mall. The historic center is easily accessed. This is the nicest place I’ve stayed in Bolivia. I love the floor-to-ceiling windows with stunning mountain views. The WiFi works well and the staff speaks fluent English. For my last visit to La Paz, I stayed at a different hotel with a higher rating. This is better. It’s my preferred place to stay.

Everything was great. The staff are so helpful and kind - they do everything they can to make your stay comfortable. Location - great, right next to a telefric station. It is also in the same building as a mall so you have access to a food court if you need one. There is a nice chinese restaurant that we went to a couple of times (same street as the hotel). Rooms - the room we got on the 12th floor had a fantatsic view of Mt Illimani and the city. Very comfortable beds and the shower was great. Restaurant - we ate in Terra one night and it was really good. I had the burger and my wife had empanadas. Our son is a very fussy eater but the restaurant staff were amazing, they gave us exactly what we needed. A sweet lady working there even gave my son a gingerbread man cookie which made him really happy :). Spa - my wife went for a relaxing massage (additional cost) and she liked it. Overall, fantastic stay and we would gladly stay here again.

For a 4-5 star hotel, it would have been nice to have a kettle in the room to make a hot drink without having to leave the room. Your policy of charging guests for damage to the white linen - I have never seen a policy like that in any other hotel that we have stayed in. You charge quite a lot as well, $100 USD for a bath towel,etc. The day we were leaving I saw another customer get extremely agitated with the reception team when he was asked to pay for a towel. Now, I don't know if he deliberately damaged the linen or not but I do believe it is possible to charge a little lesser even if it was deliberate damage. I felt sorry for the lady at reception who had to deal with the irate customer so hopefully management can reconsider this policy.

Unfortunately i stayed only one night, but for the price paid is an absolutely stunning hotel. The staff is incredible, i was really look after at check in (i don’t remember the names of the 2 employees) and the man at the bar was amazing. He let me taste some of the best bolivian drinks, while explaining me the historical side. Breakfast staff also special, looking after me and all the other guest. In the end, Carla and Daniel, made the checkout really smooth and kept my luggage for two days in deposit, because i had to go on an excursion. The room has everything and the view on the city is stunning. Super recommended

Excellent property, quite new and well decorated. The bed was very much comfortable. The room was spacious with a beautiful view of the La Paz city. Special thanks to Marcelo and Camila from the front desk, in making my stay an enjoyable experience.

There was just one thing that I reckon could be improved. David, the waiter from the restaurant was kind of pushy in getting tipped. The word “TIP” in the bill was always highlighted but not the main amount. Also, when I said that I can pay my bill using my card, he was kind of insisting that I pay his tips in cash. This was a bit let down for me. I reckon, tipping should be voluntary and not mandatory (unlike in the US)

Breakfast was nice. Room spacious and bed comfy. Water bottles in room made less work. And we can get cold and hot water on the way in and out. We didn’t order breakfast last day because we checked out at 2:45 am but we were still given breakfast to go so we didn’t need to look for breakfast at airport. Nice touch. Thanks.

When we checked in we got weird room where see through shower room sticking out to room! But it was resolved. They changed room for us. May be fancy ? Funky? for some but not for us , oldies !

What's it to like? The staff were all super helpful & accommodating - from arranging a taxi to pick us up from the airport at 3.00am, to the loan of a teleférico card, and storage of our luggage when we went off for a 3-day tour of the Salar de Uyuni. The rooms were lovely - well-equipped and with amazing views to the south of the city - and the waiting areas all had free tea along with the obligatory coca leaves....remember, you're at over 3,600m here! Food was great. The breakfast buffet was a highlight of our day, especially trying out all the Bolivian specialities. We ate here once in the evening and again, the food was great and the cocktail bars (even though we didn't indulge) were oh-so-tempting. We loved the location - it was quieter than the central part of town, next to a cable car station and within an easy walk of the Sopachachi district. If you want to be next to places such as The Witches Market, you might want to be more more central...but we didn't.

Nothing really. The only very tiny quibbles would be: * Lift system a bit confusing at first - Stannum is located on the 5th & 12th floors; 5th floor = reception & restaurant, 12th floor = rooms. Only one of the 3 lifts goes to these floors and for the 12th floor, you have to tap a white card in the lift....otherwise you end up going back to the ground floor - it took us quite a while to work all this out! * Showers not that powerful or hot - might have been our room 2nd time around, but the fantastic walk-in shower took an age to get up to temperature and wasn't all that powerful...still fine though, just not spectacular.

Location, rooms, breakfast, and overall service were top notch. The hotel even picked us up at the airport for a reasonable rate at 300AM which made our arrival stress free. Couldn't have asked for a better hotel experience!

We were misquoted dollar wise for a day tour and when we went to check out early morning the front desk clerk showed us a tour menu with prices. Something that wasn't shown to us when we booked the day tour.

I like the room size and its clean. I would suggest that they put room slippers because the floor is so cold. Also, for the tv, the cable is not working.

The temperature control for the heating/ac is complicated and there is no cable tv in my room only local channels. I don't speak Spanish. although I was out most of the time it would be nice to hear some white noise while I'm in the room. In English.

Great place to stay in La Paz. I could check in earlier, which was very kind. The staff is super friendly and helpful. The room was nice with a nice view. Everything is clean and the breakfast is very full and you are able to order from the menu. The WiFi worked well. The location is perfect.. Down there is a nice mall with a food court and nearby there are two cable cars which you can use to get around La Paz. I can highly recommend this place although it is not the cheapest but in my opinion good value for the money.

Nothing

A flawless stay from start to finish. The hotel itself is refined and comfortable, but what truly sets it apart is the staff: Marcelo, in particular, was outstanding. Every transfer we arranged was managed with impeccable precision and punctuality. Truly seamless service. Highly recommended.