Great scenery, wonderful staff accommodating every need where everything is possible, clean and very hygienic, efficient air conditioning, great room, pool, beach, facilities, breakfast worthing paying for with the room booking, tours and other great activities available for all ages. A great location if you want a quiet atmosphere to relax on the balcony with great views.

Could not connect to free wifi due to security issues - mac book pro prevented access and had to connect to phone via Mobile hotspot. Room cards did not work on a regular basis.

Location is great , gym is very good, rooms are great with balconies overlooking the ocean or the lagoon. Free bikes are provided for short rides.

Cleaning the room was not consistent. We had to ask on many occasions to have our room cleaned, though it was thorough when done. Extra towels should be provided in the rooms, it’s a 5 star property. Breakfast was disappointing cause the hot items were always the same. Processed meats and sausages, some quality protein items like salmon or chicken non processed meats would have been appreciated. Breakfast staff Dominique and Marcela were very kind, warm and friendly and made a difference to our stay.

My stay at the Grand Hyatt Hotel in Rio de Janeiro was truly remarkable, and there were several aspects that I particularly enjoyed. Firstly, the personalized service left a lasting impression on me - the staff's attention to detail and their genuine warmth made me feel like a VIP throughout my stay. Additionally, the breathtaking views from my room, overlooking the picturesque Rio de Janeiro coastline, were a daily source of delight. The culinary experiences at the hotel's restaurants were exceptional, and the spa treatments provided a perfect way to relax and rejuvenate. What I liked most, though, was the overall sense of luxury and comfort that enveloped me during my stay, making it a truly unforgettable experience.

I'm delighted to say that there was absolutely nothing I didn't like about my stay at the Grand Hyatt Hotel in Rio de Janeiro. From the exceptional service to the breathtaking views, the culinary delights, and the overall sense of luxury and comfort, my experience was flawless. The hotel exceeded all my expectations, leaving me with nothing but fond memories and a strong desire to return for another exceptional stay.

Concierge

degradation over time

I absolutely loved the view of the beach from the room. The beach was right across the hotel and easily accessible. The pool and staff were great. The room and surrounds were very clean and pleasant. Great value for money

A restaurant that was open for longer but the opening times of the restaurant and bar are standard times for a hotel. We just wanted to have more fun so did not like that food stopped at 11pm

Great design and location, right next to the beach, close to malls. Well designed rooms, good public area and swimming pools. Excellent service from very kind staff, especially the bellboys and Condó restaurant staff

We asked for adjoining oceanfront rooms (as we are a family), but weren´t told we´d then have to book a double and a twin (booked two twin rooms). In addition on arrival we didn´t even get to be on the same floor - leading to endless hassle, as your key card only lets you into your own floor.:-( Also, the furniture is showing a bit of tear, it´s dirty and tattered in places in common areas.

beautiful hotel, modern, clean, comfortable. Loved the pools and the fact that it is in front of the beach. breakfast was amazing and concierges very kind and happy to help.

A bit too far from Rio and main attractions.

Lovely hotel very big and well designed, swimming pool is big, rooms really clean, staff was nice. Very close to the beach.

Waitresses inside hotel restaurants and room service reception when called from the room phone doesn't speak english or Spanish. Was hard asking for something or order food. Housekeeping opened our door at the morning while we were sleeping although we put do not disturb sign.

everything… great breakfast!

the room needs cabinets (not enough)

The breakfast is a vast in choices. Staff will cater to specifics such as how you want your eggs. I think though less salty and fatty options should be provided. Saying that the quality of the food is very high. The breakfast room is also a fast and stylish area with various food stations catering for the same food. The Room is well maintained and comfortable with a really nice smell. The view... my view from the 5th floor facing the Atlantic oceans was wonderful! I nice balcony also! I will miss it! Also behind the hotel is a large lagoon ... its hard to imagine this hotel is in the city! Special thanks to Filipe from front desk for all the help on my stay and Luis Barbosa & concierge for getting my work documents scanned. Last but not least a special thanks for the room service staff for the good and speedy work. The big plus of this Hotel is its staff and the positive, professional and proactive attitude. I know the 5 star hotels in Rio and this is the best choice by far!

The checkin desk gets very busy. Perhaps at times they could use more staff for check ins.