Superb location, on a hill nearby Black Sea. Amazing view from the room (sea view room). Clean room, mini-bar always full with water and drinks. Many facilities, including large pools,, very clean. Clean beach, clean sea water.

Food. In 7 days, same sort of food with little variation, even with the feeling that food was reused next days in other types of serving. Some of the personel very beginer and very bored that they need to serve the customers. First 5 stars hotel in which i didn't have room slippers. Overall, good experience, but...with all the facilities that this complex has, it can be 10+ experience.

The location is perfect with a private fine sandy beach. The hotel is perfectly maintained with a lot of green areas.

We paid for a room with see view but we had more like a corner room with partial view.

Good facilities and locations

Needs a little modernisation

It is a great place for family holiday. Great for kids. Friendly and hard working staff. Very helpful.

The internet connection wasn’t great.

location pools service food view

too many stairs small beds outdated rooms but comfortable enough

The room, the facilities, proximity to beach, diversity of food.

None

Huge complex with lots of alleys and trees. Excellent for walking. Big pools with different depths. Aquapark, that looks good (not suitable for our 4 years old kid, and is was very far from our hotel, but it looks good). Big beach with lots of sunshades, good sand and calm waters. Kind and smiling personal. Fast check-in and check-out. Free private parking next to the hotel.

Food quality was not good and the non-carbonated soft drinks was terrible. (food and beverage quality is the main reason we won't go there again). Two times we found plates that was not washed well. We was closing the door to the balcony one hour before lunch and before diner, because of the smell when they cook. No convenient snacks and drinks on the beach. There is one gyros station, opened just for few hours, where the waiting time in the queue was between 20 and 35 minutes, no beverages, just gyros and the gyros was not good. Lots of stairs in the hotel and it is like a maze without direction signs. Bathroom was equipped with cheep soap dispenser at the wall, no shampoo and the soap quality was low. You can only dream for cotton buds or hair conditioner. The stores in the complex are cash only (bring Bulgarian levs with you, don't count on the exchange in the complex, as their rates are terrible) In addition - paid safe, paid minibar, paid WiFi.

We really liked the extra activities that were available for guests. We enjoyed the evening entertainment every night. We also enjoyed Mini golf, pedal boat, pool activities and some Salsa classes. The food was good, diverse. Same with the drinks. The room got cleaned every day and towels/sheets got changed everyday.

The hotel room was missing some of the 5* elements we expected - no slippers/bathrobe, no mini shower gel/shampoo/care cream. Our bathroom did not have a fan and no way to get the steam out (or the smells). The shower curtain smelled a bit. We did enjoy some of the extra activities, but for those you had to pay in cash - which for a resort this year seems a bit strange and unexpected. We expected to be able to pay by card or to have the cost added to the room so we did not have to carry cash with us all around.

The room was excellent, with a sea view. There were a lot of attractions in the resort, including sun loungers on the beach and all the pools and Aqua Park.

The food was at a very low level. Almost everything that required preparation was not cooked well. The barbecue was a little better, but the staff working on it were extremely rude and usually closed 10-15 minutes earlier.

Accommodation of extra person. The receptionist upgraded our room and allowed the possibility to be together with the whole family. The bus boys and girls working at the restaurant and the cleaning ladies tried their best. Hope they get a bonus. They are the only reason to make our visit a bit better

The Resort system is not elite, quite average. Food is the same evry day, boring, mediocre, recycled food from lunch or dinner, meet doesn't have taste. Still a few fresh options were nice. Still you can find something ok to eat. Best is the ice cream and the Manager in the Restaurant in the morning/ lunch time. Beach was nice. Pools are nice but with super cold water. WATERPARK is scratchy and the water os too cold, my kids used it only ones due to those reasons. Overall average resort, 3 stars for the services, accommodations and overall experience. Ants problem in the rooms but cleaning ladies are awesome changing and cleaning everything daily. Nice that I was with family and convenient location near Sozopol which is awesome to visit. It was too much money for the value provided though and I wouldn't repeat this Hotel chain which tells a lot