The room, sea, location, room service, breakfast, dinner were perfect! All staff was very kind and polite except of the receptionist Iva.

The lady at the reception desk Iva was rude and hostile, didn’t want to help and even didn’t try to be polite. She made inappropriate comments about my mother’s language skills (she does not know English). I would recommend the hotel management to take seriously her unacceptable behavior and take actions to prevent this in the future, as the reception staff can ruin any business despite of how good it is because they are the first point of contact.

Food and staff exceptional! Pools as well 🥰 very clean as well! I want to come back.

You have to go up on hills (because it’s weird to call bell boys to give you rides whenever you want to go to eat, to pools or to the beaches). If you stay next to people with children, it feels like they stay in the same studio as you 😅 it’s normal for kids to be loud (and their parents), but I come to relax, not hear them fight and yell. It’s not Santa Marina’s fault, but I’m just saying that the walls are kinda thin.

Great choice of lovely pools which were never too crowded, even in high season. Showers and Lois and apartments all kept clean. Helpful staff on the whole except the check out being busy and staff not answering the phone… Trees and no cars on site makes it cooler and relaxing. Parking is about 8 euros a day extra. We walked easily into Sozopol for dinner twice and also self catered. On site restaurants are ok but not great value. We had a ground floor flat in the 200’s with a quite secluded outlook and quiet neighbours… some of that is luck as you are allocated on arrival.

Need better recycling labelling and more frequent outside bin emptying so people have no excuse to be lazy and not sort their rubbish out. A coffee cafetière or similar. Only kettle provided! Lack of this is simply to maximise profit with buying from the site.

The place was very nice, beautiful with lots of facilities which the guest can use even if he want to stay only on the territory of the village - there is all you need! The staff was a little bit not smiley and warm on arrival but the lady who was on reception when we were leaving were really nice, asked about our stay and if everything was alright, if there was some problem, which was very professional. 👌🏽 The rooms were really clean, we were in apartment, very clean, with a good kitchen, big terrace etc. There is an iron and iron desk, hair dryer in the room which is very important for me and I guess for many of the guests too. Also a full length mirror on the wall. 👌🏽 The place is very good.

It wasn't exactly something I wouldn't like but it was a lite bit uncomfortable that there was not a standard type of electrical outlet and you can put in the hair dryer and the iron only on two places - in the kitchen and next to the mirror where is not enough place to put the iron desk for example and it's far away from the bed if you wanna charge your phone next to you while you are in the bed.

Santa Marina village is a great place to stay and chill near several pools or on the beach. An apartment in the apartment hotel "Santa Marina Holiday Village" was good value for money, thouh it could be cleaner (floor was like dusty) and better maintained (lock in the toilet was broken). But apartment was with great balcony, nice sea view, and it was a really nice place to stay.

The biggest disadvantage is difficulty with parking. Hotel rents parking lots on the street from the village administration, and there is a big risk that parking won't be available. At the same time, there is literally no place to park so if you arrive by car and there is no available parking lot, you're in big trouble.

An excellent location for a family with children. We liked the cleanliness of the complex's courtyard, the abundance of greenery, and the tranquility. The breakfast was very diverse and delicious. We had access to two beaches, one with sand where you could stay in the shade. This beach has a restaurant where you can order something for lunch. Sunbeds are available for rent on both beaches. The second beach does not have sand, and you can reach it by elevator or stairs that descend to the beach.

What we didn't like was the fact that all the restaurants within the complex had quite high prices, and the food was not to our taste. In other words, it was not value for money. Although the complex is very peaceful, on one of the evenings, a group of young people woke us up by shouting under our window. We had to call security at the reception to calm them down. This disturbed us a lot, especially because we had a small baby with us.

Village is really nice. The place is wonderful with lots of greenery, space and privacy. Apartment very good - huge balcony, comfortable and roomy, well equipped with everything neccessery for a summer escape, really clean. There is a short cut to the beach. People were really nice and professional everywhere - reception, restaurant, supermarket.

There is no option for parking spot reservation while booking and I didn't saw in the area alternatives besides the parking of the hotel (paid or not) .

Everything was great! Apartment was very clean and every day they come to change towels etc. Location was top and also the beach and the parc self was nice with all the trees and plants.

The toilet at the breakfast was not clean but dirty.

We really liked the location! The apartment was cute, sparkling clean and minimalistic, which could be very good or very simple for the price. The entire resort is very, very good! The staff was friendly.

It would be good if someone passes to check is everything in the apartment works, before the guests arrival. Wa had problem with the tv, the refrigerator didn’t work, the balcony was a mess due to a storm, but the staff solved those problems almost immediately or in couple of hours. As a recommendation, again due to the price a coffee machine is highly recommended and some small welcoming gifts, as a chocolate bars on the pillows would make guests happy.

Excellent facilities at Santa Marina, multiple pools, restaurants - buffet breakfast in Viva Mare restaurant was impressive with lots of choice of hot and cold food. Lovely scenic walks around the complex - seaside very close and sozopol centre only 2kn away - also very near aqua park neptune & Ravadinovo castle. Apartment was comfortable and spacious with two terraces and cleaning staff were efficient and friendly

some staff members not very helpful when questions were asked. Only one or two individuals.