Very friendly and helpful staff. We had a one bedroom condo with full kitchen. Everything worked fine. New smart TV in living room. DVD player available in bedroom TV. The bathroom was super: great walk in shower, huge bathtub, free washer/dryer. Accessible garage (6'7") allowed us to park our SUV with ski box. And there is a washing area with a power washer, a bucket with soapy water and rags for us to use!!!

When we arrived, the hallways lights were so dim it made the area look gloomy. But all the light bulbs were changed for very bright ones. Now, much better to see (although it gives a little sense of cold). The water level in the hot tubs (there are 2 of them) was low at first, but again, staff was prompt to address this issue.

My bedroom was overall very good. The shower was so cozy and its water was so hot and relaxing. The lodge is located in a very good area and the fact that I had a barbecue place for my own made my days much better.

I wish there were more dishes, forks, spoons, and knives in the kitchen. There were no vessels or anything similar to store the food in the fridge so we had to buy a bunch of ziplocks. The kitchen is not fully equipped but you can work well with the few pans they offer. I wish the TV had apps (even if I had to use my own login) so that I could watch any streaming service with my wife.

I liked everything in our room. The entire room did not feel crowded even though we have a stroller and playpen in there. The kitchenette and the full size fridge were convenient. I love how they have creamer and salt and pepper in the room on top of all the usual coffee and tea. Those small things I truly appreciated. Location of the property is not too bad as well. 20 min walk to the Policeman boardwalk and pretty much to most restaurants and 10 min walk to a coffeeshop. Pretty doable with a baby. I would definitely stay here again!

Hot tub was freezing when we used it so maybe that needs to be looked at. Underground parking was convenient but the space is small and tight. Would be hard for a truck to move around in the parkade as well as going in and out. We have an SUV and we just parked outside for most of our stay. I’d skip using the parkade if the weather is nice and if you don’t have much stuff to bring in.

This hotel offers a cooker and a fridge, allowing guests to bring their own hotpot ingredients and cook comfortably in their rooms. Additionally, the hotel features a convenient car wash station, making it easy to clean your vehicle during your stay.

The view is good. Sitting on the balcony, enjoying the mountain view with a cup of coffee, would have been amazing. However, the door to the balcony in my room couldn’t be opened. this hotel is non-smoking, so for those who want to smoke or enjoy coffee on the balcony, I’m not sure what the solution would be. If you’re a fan of hot tubs, I recommend checking out a nearby hotel with a similarly priced stay but a much larger hot tub. While the hot tub at this hotel is relatively small, the bathtub in the bathroom is quite decent.

Everything was fantastic! Staff was very friendly and helpful, room was clean, spacious and comfortable. Kitchen has an oven, full fridge and freezer, dishwasher and enough dishes to cook for yourself. Underground parking is very convenient, in my opinion the spaces are big enough for the RAV4 I was driving. Location is just a 10 minute walk outside of town, this didn’t bother me as it was as advertised and I didn’t need to be in town.

WiFi wouldn’t work. Staff did try to help me solve this quickly, unfortunately without succes. Wasn’t too much of a bother for me.

The apartment was huge and included a full sized kitchen, bathroom with a bath and our own washing machine and dryer. It even had a BBQ on our balcony, which meant we could cook meals at home. The apartment was spotlessly clean, the bed was comfortable and the fireplace was wonderful! All of the staff were friendly and welcoming, and there was also free parking on site. Downtown was about a 5 minute drive or 15 minute walk away. We absolutely loved our stay and would stay there again in a heartbeat!

Nothing. We absolutely loved the place. We wished we had longer than 4 nights!

The room had just about everything we could have wanted - kitchen tools, a washer and dryer, a soaker tub, beautiful views, a fire place, and more. The Japanese restaurant in the lobby was so good. We didn’t use the hot tubs but that was great too. The staff was helpful and prompt whenever we needed anything.

I wish there was a cutting board in the room! The bedroom was hot and dry at night so often woke up in the middle of the night but the bed was very comfortable and the black out curtains were great.

The full kitchen is awesome all tools/ gadgets for cooking, baking and bbq. Everything is well thought off. Having washer and dryer in the unit is a big bonus too with dishwasher soap, dish soap n sponge and laundry soap and fabric dryer replenished. The location is the best, our room is in the 3rd floor and the mountain view on the balcony is a very nice surprise. Not to forget the underground parking

The dishwasher is not properly working, front desk able to help but not really solve the issue. Housekeeping quality declines after our 3rd day, maybe its different people working on the first 3 days than the last 2 days.

Best shower ever, honestly - water temperature and water pressure was excellent. Lovely, big one-bedroom apartment with a nifty fireplace that was perfect after a day out hiking in the cold. The staff was great, the bed was comfortable. Super happy with our stay.

My only issue (which may very well not be an issue for others) was that the bedsheets irritated my skin, so my guess is that the laundry detergent used is a bit harsh. It's too bad because the bed itself and the pillows were wonderfully comfortable, but I did have a minor rash on my arms after just two nights.

Perfect view, we had a lovely little apartment. Stuff was topped up most days when we needed it, everything was very clean and tidy. Elliot (member of staff) was absolutely fantastic! Made our holiday so much better with great advice and just being really friendly and helpful. He’s a great asset to your team and a wonderful bloke. Another lady who moved from the UK was really lovely too.

Two of the other staff members were quite rude to us and didn’t really seem like they wanted to be there. The hot tub could have been open a bit later.. but it’s not a massive thing!