The property was very clean! Fresh towels were available, clean dishes and bedding, everything was fresh! The pool area was clean and a nice size area! Parking garage was also clean, not had to park, tight spots but most parking garages are. I will definitely be staying here again!

No fault to the lodge or employees at all, but the only complaint I have is that people above us were extremely loud till 3am the last night we were there. Front desk was helpful in solving the problem so our family could sleep!

Staff were awesome, the setup in the condo was perfect for us (two adults but not a couple) with our own rooms, plus our own washroom, the pool was warm and well looked after. Was exceptionally happy given the price point, wouldn't hesitate to stay again. Plus they actually had good coffee from a local brewer, we went over to purchase a larger bag on the way out of town. The town of Canmore itself was amazing, so many great places to eat and shop.

My only critique was the unit was not air-conditioned and I don't feel like that was explained in the listing. Apparently some are and the staff looked for another unit for us but we were already settled and didn't feel like moving.

Location, pool/ hot tub, in-suite amenities for our family (washer/ dryer, kitchen, lots of room, 2 bathrooms)

Beds were hard. Walls in room were scuffed up. Dishwasher did not shut off and leaked. No close garbage disposal other than a hike through the parkade. At 10:45 am, ahead of check-out, we were rushed by the cleaning team as they attempted to enter our suite. We were on track for the 11:00 am departure and just needed to finish a few quick things, and didn't think we were an inconvenience (but we felt we were...)

Spacious, rustic, beautiful balcony view, charming area.

The only thing I would notice is that the property, at least our unit, was a little bit dated. There were little things around the cabin that weren’t quite working properly or were a little beat up. The barbecue is certainly look like it had seen better days. But that didn’t attract from our enjoyment at staying there. It just needs a little TLC I think.

Location and value

The pre-check in communication was very limited. The property actually has a fully functional and helpful front desk on site. But that’s never communicated to us at any point. Because it’s listed as a condo/lodge, we were waiting and waiting for check-in instructions but never heard anything. Also there are some requirements for check-in, which are very standard but it’d be nice if that’s communicated ahead so that guests can arrive prepared.

Checkin/Out staff was excellent. Size & location great. Everything we might need was there. Could be painted and updated as on the dark side, but we realize it is a rental.

Bdrm with single bed window was not working. We fixed it so did not report it. (Mechanical function not attached to window) The head of the bed is at the window, so if you open the window your head gets too cold. This is the bed of choice in this room.

The rooms were very clean and decently equipped. The kitchen had most items you would expect to make your own food. The views were great! The condo has a nice layout, with separate spaces for adults and kids.

The condo is showing some wear and tear. Some windows wouldn't open, the carpet had some stains and is worn. We found the rooms hot (we stayed in the winter), with no real control of the thermostat.

They were very accommodating. We needed to change our reservation due to a highway closure and the staff were helpful in shifting our reservation forward by a day. We did get a free upgrade as well to a two bedroom suite. Our beds were very comfortable, a well equipped kitchen. Enjoyed the access to the hot tub that was away from the main pool and that there was a fitness room as well on site. We were in the Cougar lodge.

It is dated and some of the property is showing the wear of the years. If you are looking for a quiet sleep proceed with caution as it is a popular family destination and we were woken up very early each morning by jumping feet above us. If you need a quiet sleep ask for the top floor.

The condo was spacious, clean, and comfortable. It was in a good location that was walkable to some restaurants and shops. It was very good value.

Nothing really! There was a pool and hot tub that were overflowing with kids, but that’s to be expected. Great option if you do have kids.

Great location. Very spacious 2 bedroom apartment. Excellent apartment set up with amenities!

Apartment stank of curry from previous guest’s cooking. Noise from upstairs apartment travelled through floor very easily so kept awake at night. Gun was disappointing.