We stayed on the club floor. I was expecting more as we often book into hotels with club floors. Last time, a couple of months ago, it was to Pan Pacific in Vancouver. The food they served in morning, as well as the options at the 5-9 appetizers was amazing. Sure beat the cheese, stale crackers and horrible won tons we had the first night. Tempura shrimp along with the leftovers from previous night were ok, if you were a deer and the food was a salt lick. No soft drinks were available unless you asked the server for them. Certainly not available during the daytime. I was pretty disappointed. Breakfast was ok, but was iff. Things like bread for toast was dried out before toasting, pancakes were hard as heck, eggs were cold. Bacon was served on a huge plate where you had your choice of nearly raw bacon or burnt to a crisp bacon. Water, fruit juices were always available, but again no soft drinks. And soft drinks are way cheaper than juices. So we won’t spend the extra money on the club floor if we return. Food in restaurant and casino was very good, hence our disappointment with the club floor. Also, when we asked for an extra towel, we were told they didn’t have any. About four hours later, housekeeping supplied us with it, Hotel is clean, comfortable, needs some upgrades tho. But nice enough.

The club floor wasn’t worth the extra,nfood was certainly a miss for us.

I had read a few mixed reviews before booking — some mentioned cigarette smells or air conditioning not working — but after staying here twice with my family, I can confidently say our experience was absolutely excellent both times. Our rooms were very clean, the beds were big and super comfortable, and housekeeping made sure everything was spotless every single day. The air conditioning worked perfectly for us — and if it seems off, just press the power button to restart it, simple as that. No trace of cigarette smell anywhere — not in the room, not in the hallways. This was really important for me and my family. The hotel is in a good location: just a 5-minute walk to the park, close to downtown, and really convenient to the shopping mall. The hotel also have pretty large parking. Pool and hot tub are also amazing! All in all, a wonderful and reliable place to stay in Red Deer. Highly recommended — we’ll definitely be back again!

The only small downside was that the windows were sweaty inside of window glasses(condensation) so you cannot wipe it away. and also the window couldn’t be opened. It wasn’t a deal-breaker, but it’s something the hotel might want to improve.

We celebrated our wedding reception at this hotel 59 years ago and very much enjoyed our return visit. Checking in with Jesper at the front desk was a great experience! The hospitality room on the ninth floor was definitely a treat. The breakfast was great - so much better than most chain continental breakfasts. The hot foods were good and there was plenty of variety otherwise.

It's occasionally noticeable that the hotel is showing its age, but overall, it is well maintained and clean. The parking lot is overcrowded with casino patrons and the parking spots are small. Not a fan of boiled eggs in place of scrambled eggs.

I love the club level rooms with continental breakfast and evening appies and complimentary drink. My favourite place to stay in Red Deer and the staff are all so amazing! A bonus having the casino there now as well, including live entertainment on the weekends. The VLT lounge is one of my favourite places to just hang out and relax with the friendly staff and patrons!

Parking is terrible when the hotel is busy, especially with the ongoing construction that was still underway. Hopefully they can figure out a solution to provide more parking and convenience to guests.

The pool and gym were great. Hot, but great! The casino was within indoor walking distance. The room was spacious and had two chairs to sit on besides the beds. There was actually plenty of space in the bathroom to put a bag on a surface! The mini fridge had a small freezer section, important to refreeze my cooler packs. Charging devices was easy. The staff at all contacts were high level professional, always said a greeting, and efficient! The place had a feel of being luxurious and special. Amenities were nearby walkable, and the liquor store gives a discount if you show your room card.

A morning cafe would be a great addition.

Excellent value and location. The hotel staff were great. The Club Level is a great value. The breakfast hostess is the best, she took great care of us. The pool and gym are very clean. Grandkids loved the pool. Second stay here and we will be back.

I was quite disappointed with both the food and service at the Garden Lounge.

Great option to stay with our kids and pet. Good location, nice pub on main floor to watch sports, nice facilities.

Only 1 elevator working at check out time, after several times of it being full, my family split up and went up instead of down just so we could actually get on the elevator. Took 20 mins for the 4 of us, plus pet, to get to the main floor. Other than that, good stay.

The area is so rough. A lot of homelesses and I have to keep waking up all night to keep an eyes on my cars in parking lot. Homeless approached me when I walk to my vehicle and it scared me. The hotel itself is nice and big in the location that close to mall, gas station and restaurants. Some stuffs didn't have right info for facilities provided in the hotel and cannot issue me receipt on site.

Too many homeless wondering around the area.

The bed was nice. The location was good. Thats about all I can say about this. You are asking for more words when there are none to give. Are you kidding me? You say 2 or 3 sentences...... Yet you ask for the whole space to be typed on. This survey sucks just for that reason.

You call yourself Hotel and Casino when there is actually NO Casino. False advertising! We were upgraded apparently to an upper suite on the 8th floor. By 7:00 am the heavy equipment was roaring around pulling up the old asphalt and making a terrible noise. Didn't see that coming!

We had access to the "Gold Room?" for breakfast, snacks and drinks. It was a wonderful set up and the food was excellent. At times it was a bit crowded but it was the Long Weekend! Patricia was working most of the time during our stay and she was amazing, very busy but so friendly and personable. She certainly was working hard! We loved her! Also would like to give a shout out to Nick at the Front Desk who was so welcoming - made us feel we were visiting family!

We were expecting a full casino so were disappointed with just the VLT area. Perhaps I should have done more research on that as it was one of the reasons we chose to book at the hotel. Our room was fine but we did notice noise quite a bit (maybe from air vents or air conditioning), especially in the bathroom. However, we were not in our room a lot and chose not to mention it - so I guess this comment is just FYI and perhaps someone could check the room for excess noise.