We stayed on the club floor. I was expecting more as we often book into hotels with club floors. Last time, a couple of months ago, it was to Pan Pacific in Vancouver. The food they served in morning, as well as the options at the 5-9 appetizers was amazing. Sure beat the cheese, stale crackers and horrible won tons we had the first night. Tempura shrimp along with the leftovers from previous night were ok, if you were a deer and the food was a salt lick. No soft drinks were available unless you asked the server for them. Certainly not available during the daytime. I was pretty disappointed. Breakfast was ok, but was iff. Things like bread for toast was dried out before toasting, pancakes were hard as heck, eggs were cold. Bacon was served on a huge plate where you had your choice of nearly raw bacon or burnt to a crisp bacon. Water, fruit juices were always available, but again no soft drinks. And soft drinks are way cheaper than juices. So we won’t spend the extra money on the club floor if we return. Food in restaurant and casino was very good, hence our disappointment with the club floor. Also, when we asked for an extra towel, we were told they didn’t have any. About four hours later, housekeeping supplied us with it, Hotel is clean, comfortable, needs some upgrades tho. But nice enough.

The club floor wasn’t worth the extra,nfood was certainly a miss for us.

I love the club level rooms with continental breakfast and evening appies and complimentary drink. My favourite place to stay in Red Deer and the staff are all so amazing! A bonus having the casino there now as well, including live entertainment on the weekends. The VLT lounge is one of my favourite places to just hang out and relax with the friendly staff and patrons!

Parking is terrible when the hotel is busy, especially with the ongoing construction that was still underway. Hopefully they can figure out a solution to provide more parking and convenience to guests.

The pool and gym were great. Hot, but great! The casino was within indoor walking distance. The room was spacious and had two chairs to sit on besides the beds. There was actually plenty of space in the bathroom to put a bag on a surface! The mini fridge had a small freezer section, important to refreeze my cooler packs. Charging devices was easy. The staff at all contacts were high level professional, always said a greeting, and efficient! The place had a feel of being luxurious and special. Amenities were nearby walkable, and the liquor store gives a discount if you show your room card.

A morning cafe would be a great addition.

Great option to stay with our kids and pet. Good location, nice pub on main floor to watch sports, nice facilities.

Only 1 elevator working at check out time, after several times of it being full, my family split up and went up instead of down just so we could actually get on the elevator. Took 20 mins for the 4 of us, plus pet, to get to the main floor. Other than that, good stay.

The area is so rough. A lot of homelesses and I have to keep waking up all night to keep an eyes on my cars in parking lot. Homeless approached me when I walk to my vehicle and it scared me. The hotel itself is nice and big in the location that close to mall, gas station and restaurants. Some stuffs didn't have right info for facilities provided in the hotel and cannot issue me receipt on site.

Too many homeless wondering around the area.

The bed was nice. The location was good. Thats about all I can say about this. You are asking for more words when there are none to give. Are you kidding me? You say 2 or 3 sentences...... Yet you ask for the whole space to be typed on. This survey sucks just for that reason.

You call yourself Hotel and Casino when there is actually NO Casino. False advertising! We were upgraded apparently to an upper suite on the 8th floor. By 7:00 am the heavy equipment was roaring around pulling up the old asphalt and making a terrible noise. Didn't see that coming!

We had access to the "Gold Room?" for breakfast, snacks and drinks. It was a wonderful set up and the food was excellent. At times it was a bit crowded but it was the Long Weekend! Patricia was working most of the time during our stay and she was amazing, very busy but so friendly and personable. She certainly was working hard! We loved her! Also would like to give a shout out to Nick at the Front Desk who was so welcoming - made us feel we were visiting family!

We were expecting a full casino so were disappointed with just the VLT area. Perhaps I should have done more research on that as it was one of the reasons we chose to book at the hotel. Our room was fine but we did notice noise quite a bit (maybe from air vents or air conditioning), especially in the bathroom. However, we were not in our room a lot and chose not to mention it - so I guess this comment is just FYI and perhaps someone could check the room for excess noise.

The atmosphere was amazing, loved the casino, and how clean everything was. Felt so fancy. Casino and restaurant staff were so nice and friendly

The staff that checked us in wasn't very friendly. And the front staff didn't greet us when we came in which happens almost everywhere else I've stayed

Hotel is in a great location near lots of restaurants and shopping within walking distance.

Next time we'll request a balcony room an unobstructed view of the courtyard. Our balcony was facing the pool with only a corner overlooking the courtyard. Air conditioning unit is pretty loud but we turned it off when we tried to sleep.

Very nice hotel with a very welcoming gentleman on the desk. Our room was very spacious and comfortable. Nice view over some of Red Deer. There is also a pool and boutique shops. Breakfast was very good and filling to set us up for the day. The hotel is being renovated to make it even better. Highly recommended.

Not much we didn't like. Maybe and hopefully they'll put in some dropped curbs from the car park to the hotel to make pulling baggage easier. Only a minor gripe and to be fair maybe we didn't see if there was a better place to cross.