I stayed in IHG hotels before, I like that they have comfortable rooms including a microwave, fridge, and a drip coffee machine (although I would prefer the Nescafe or any other capsule espresso machine). Breakfast included eggs, sausages, baked beans, cinnamon rolls, yogurts, orange/berry juices. So I would say breakfast is good and you don't need to spend time looking for a cafe. I like they have a pool - it is nice to spend some time after long hikes. The location is a bit far from Victoria center, it takes about 20 min by car to get there. For us it was ok, we like researching different districts of cities, not only downtown. Btw, the Hatley Castle is nearby - I recommend visiting it as a hike from the hotel. There is also a park around the castle. But I also strongly recommend visiting the Butchart gardens.

All usb sockets did not work. I would like to see a bathtub in the pool. Ice machines are not on every floor, but you can still find them.

Stores close by, for eating, banking, shopping and purchase of food. Easy access to main highway and facilities. Good breakfast.

Outside noise, low lighting and not enough lighting and room rugs look old and worn.

Good location , clean and has access to so many nearby stores and restaurants.

Sound proof is poor, could not sleep well as occupants above my room were extremely noisy they had little kids who were constantly skipping, jumping and playing ball.

It was very clean, staff was great. Was so nice to have breakfast and a 24 hour coffee station.

Only thing we wish it had was a better pool area. There was no hot tub and the pool was small and when a few families are in it, it’s really loud as it is such a small space.

Really good breakfast. Not a ton of plant based options but really good for dairy and meat eaters!

We were happy. We filtered for pools and the pool was getting renod so that was a little disappointing but the value was to much it did not effect the quality of our stay.

Clean, quiet, spacious room. Convenient location for walking and food and drinks.

A little too busy at breakfast. The entrance door issue with street people which of course is no fault of the hotel.

Awesome checkin process by the staff Taban and Deepansh .. Absolutely 💯 great check in process.. The H.K. staff was great on the 5th floor... But Deepansh and Taban were gem and were just Awesome @ their work.. Definitely would suggest the management to promote them over the hierarchy..

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Comfortable beds. Lots of electrical outlets for charging. Room was clean. Staff was very friendly and accommodating. Close to highways.

For size of it. 1 elevator only. Breakfast area is also a little small.

Machines in the gym were fantastic! Gym was quite warm but there was a great fan. Breakfast buffet was appreciated. Loved AC in the room that could be set very low, can’t sleep in a warm room.

Some items in the buffet could have been warmer but this is a minor concern. The food was tasty and great selection!

Location is prime and housekeeping is excellent, front staff are phenomenal

The parking doesn’t feel safe. Advised that motion section cameras be placed in visible locations.