Safe and convenient location. Front desk staff were very friendly. Hot tub and pool were open and clean with lots of towels! Easy and safe parking available.

Food was left in our fridge. The bathtub had some debris. The bedding had some hair on the sheets. It looked like it was just stuck on there from the dryer, maybe. Both ice machines were not working.

Bed was very comfortable. We stayed in the king suite with kitchenette and separate sitting room, which was a lovely feature. I was able to have a private phone conversation while my hubby watched tv. The desk chair was excellent. There was also a pocket door separating the bedroom from the rest of the space which helped reduce noise and diminish light from the hallway so we had an almost pitch black room for sleeping. This was an added bonus! The staff were very helpful and friendly. We got back after dinner to find the complimentary coffee bar had been put away, but the desk clerk gave us some decaf coffee pods and extra tea bags to take back to our room and make ourselves.

Bathroom could have been cleaner. Grout needed a good scrubbing but overall it was decent. Furniture needed vacuuming, but it wasn’t terrible. We had a first floor room which faced the parking area, so we didn’t have any privacy with the curtains open. Not a deal breaker for one night, but if we stayed again I’d ask for a room higher up.

There was a restaurant on site, close enough to stores but far enough away to have peace

A few things to comment on about our suite, the control for the jet tub didn’t work properly plus the coffee pockets were not the proper size for the machine in the room and it spilt everywhere. The pockets were square and the coffee machine took round pockets.

Overall the hotel was excellent. I'm struggling with a great review because I selected the wrong room type, thus was disappointed upon arrival. Was still a great stay!

I would say all travelers today will want to plug in a phone overnight beside their side of the bed(s). Easy to provide, I'm surprised how many hotels, even very new ones, don't have plugs on both sides of the bed(s)

everything was so nice and clean, people were friendly and efficient. SJ was amazing helping me with forgetting my license even when I was so far from home. he helped to calm my fears and walk me through what he needed.

the thermostat in the room was finicky either we were freezing or burning up.

Easy to find. This time my family and I got to have a hot tub before bed. last year when we came through the hot tub was turned off ice cold my daughter and I were bumbed out. But not this time around.

The parking lot is a little crapped bc of those working out of town their work trucks took up a lot of room and they stuck out further so it was a bit of obstacle course. I would love to see either a Continental breakfast or a vulture for breakfast at a restaurant nearby.

Loved that it had a separate room with the king size and my kids had each their own bed. The kitchenette was nice also.

The room was not super clean,but not terrible either. Through Saturday night, there were people loudly fighting in the hallway. Scared my kids a bit.

Staff was so sweet and helpful. Very accommodating of all of my last minute requests for extended checkout time because of my wedding. The front desk staff member gave me a card with his name on it but I forgot it at the counter :( He is a man from India who was working at 11:00 on Sunday June 11. Loved my stay and couldn't have chosen a better place to get ready for my wedding and spend my wedding night at!

Enjoyed the quiet peaceful room. Perfect location for our visit with family. Ease of access off highway 16. Only had two meals at Rockford but each was great portion and fine quality.

Problem with the fire damage wall not a confidence builder. Multiple access card failures not appreciated. Light fixtures over The west tables in Rockford we damaged one showed burn damage.

The staff was great, love the location, very clean rooms and they are big. The hot tub was nice.

Very tight parking, no parking for large trucks, the pool was freezing cold. Couldn’t get the breakfast because we booked online.