The proprietor was welcoming and accommodating. The room was nicely decorated and he showed us where outlets were located. He explained how the exhaust fan worked in the washroom, pointed out the hair and body care dispensers, and provided room temperature and chilled bottles of water. He recommended places to eat within wslking distance, and made arrangements to accommodate our 4 a.m. airport check in at YVR airport. He offers transportation one way for $30 CAN and round trip for $55 CAN. He drove us to the YVR Airport at 3:30 AM so we could clear customs and the various check points in time for our flight home at 6 AM.

We liked everything. There were 2 challenges that the proprietor resolved. We were using public transportation to get from the ferry terminal to the establishment, so we needed to call for directions to Better Bed as we didn't realize it was in a residential area. I have replacement knees and the rooms are located upstairs. The proprietor carried my luggage to and from our room so I could focus on safely climbing the stairs. He was helpful and polite, so both issues were quickly resolved.

Have just had a very good stay in one Carl's guest rooms above the family home. We had the queen suite which also has a big walk in closet / dressing room and large bathroom with bath and shower .The guest breakfast room has a sofa to sit and enjoy a view of the garden and colourful pots on the deck. A few items are available for guests to make breakfast tea, coffee, cereal ,milk and fresh fruit. One or two items may be stored in the small fridge and there is a microwave but no sink or facilities for making meals. Carl also does airport pickups and can also if needed take guests to local places of interest. The area is in a quiet Richmond suburb within 8 minutes walk from a mall with a range of shops and eateries Cash for a damage deposit is required when checking in

The room we had (#4) appears to be the master bedroom of the home. It had two queen beds, a huge walk-in closet, and a very large bathroom with both a tub and a separate shower stall. Shampoo and conditioner were provided, along with liquid soap (but no washcloth). The downstairs breakfast room had a small refrigerator where you could keep yogurt. There were bananas, apples, milk, tea bags, and a kettle to make tea available daily. There is a park across the street, and the home is in a neighborhood that felt safe and good for a stroll.

The beds were a bit harder than we prefer and the pillows were not the most comfortable, but I always bring my own pillow. The towels were thin, but they dry quickly that way! There was no hair dryer in the room. They said you couldn't shower before 7 a.m., which makes it difficult if you have somewhere to be early.

Quiet neighbourhood making for good sleep, comfy bed Informative and interested host Walking distance to find dinner/food, great food and service at local Pub Communal tea/coffee room. If summertime would be nice to sit out on deck for breakfast

Room on small side and en-suite a room next to bedroom so had to go out and then into. Nightlights good so you could visually find way during night Not an issue for us but no escalator, but winding staircase some may find difficult to get their bags up.

Great room.

The host was very rude and yelled at me for a misunderstanding after I had flown for 12 hours. Instead of using customer service skills, he yelled at me even after I offered to pay for the shuttle service. Great house but terrible customer service skills.

i arranged with the friendly owner to shuttle me to the airport the next morning, 12 minutes versus 45 minutes with public transport, we’ll worth the money. room was clean and tidy, I had my own bathroom, in the evening I was able to get tea in the dining room, breakfast cereal and milk was offered to make your own breakfast.

the place was quiet, but being a light sleeper I find the wall to the next room was a little thin as I could hear my neighbour snore. never the less, I was able to get some sleep.

We had a very comfortable night's stay before our flight home to the UK. Carl is an excellent host and very helpful. Both our bedroom and the light and airy communal guest area were beautifully clean and well equipped for our needs.

Nothing to improve here.

Really clean. Friendly and helpful host. Had shuttle to where you needed to go, just needed to let host know. Walkable to bus. Close enough to airport. Had fresh fruit and cereal, tea, coffee and water each day.

About 45 minutes from downtown Vancouver if you need public transportation. However public transportation easily accessible.

Nice location for those who need to be close to the airport It has a mall with restaurants and bars, supermarket at 5 minutes walking from the house. Lovely hosts, very helpful and nice. Safe neighborhood, also at night.

Too expensive. Too simple for what you have to pay

Kind hospitality shown by the friendly owner who helped us with our luggage up the stairs. Spacious room and toilet. The room and common areas were clean and tidy. We appreciated the hair dryer in the room, bananas and bottled water, and the availability of a paid shuttle to and fro airport.

Nothing. Would have been great if there was an iron and ironing board in the closet for use.