I had stayed at the Arbutus last year with my sister and we had a lovely suite with kitchen. This year I was on my own so asked for only a small room. It was certainly small as advertised. This was the least expensive room in the hotel with a double bed and about two feet of walking around space. Since I was mostly in the room to sleep, it wasn't too bad, but I would not recommend it for a longer stay.

The National Car Rental site is at the hotel and people were washing cars outside my window from early morning. The air conditioner was needed in the small space and it did not work terribly well. It was also very noisy.

Kitchen supplies were adequate. Large fridge. The TV was not working on our arrival. The staff were very responsive and gave us a small room price discount for the days without TV. . When removing the TV , it became clear that more thorough regular dusting and cleaning would be essential. The room price was OK as hotel prices in Victoria are quite high. But the total bill included an additional 19% due to a city charge and a 3% energy surcharge being added to the gst and hst.

See comments on cleaning and energy surcharge above

Location was great, easy to find our way downtown etc The front foyer was lovely and inviting. The hotel was clean and tidy. Rooms were a great size and comfortable beds. Staff were very helpful and friendly.

I would suggest updating the air-conditioning units. They are extremely loud. We were a little confused that there was no restocking or housekeeping over our multiple nights stay. It would have been nice to get our tea and coffees, milk and sugar restocked even if our beds were not remade.

We were looking for a one night stop in Victoria before we picked up a car and headed north. Arbutus Inn was chosen and paid for well in advance and proved to be perfect for our needs. Reception were friendly, welcoming and helpful. The room was clean and comfortable. There is an excellent cafe (Spoons) across the road that does great coffee and breakfast. We had already booked our hire car from another provider but had we booked the accommodation first we could have used National desk located in the lobby.

There are no dining facilities on site (Dennys and Spoons nearby). It is a 45min walk with cases to the bus depot. We shoiuld have called a cab! The price we paid was very high compared to what we could have paid in the day. That's the price of certainty that we had somewhere to sleep, I guess.

The whole Inn seems to be renovated and it is better from inside than our looks from the outside.

They didn't accept the same card I used to make the reservation (a KOHO card) for some strange reason that I've never heard of before (I was on a road trip, and I used this same card in all bookings without any problems), something about the card not being an actual credit card, what it is not a valid claim as I use it everywhere, even overseas. I had another card with me, so I had to use it , but by doing that, I missed the rewards I would get from the partnership between KOHO and Booking.com

Surprisingly nice hotel. Felt very safe here although the area didnt look that safe outside.

Not within walking distance of town.

Love, the fact that it is so clean inexpensive, perfectly located and good linens.

A couple of years ago, I would’ve had no complaints, now I find that your pillows suck. Cleaning staff tells me they have had to wash them so much they break down. Pillows are really important to me and need to be improved, it’s my only dis pleasure about the whole place.

Nice suite; kitchen facilities, comfortable beds, great location

Housekeeping only comes around once per week so we didn’t get clean towels or Coffee pods - had to take them off the cleaning cart. Not a big deal but would have been nice to know ahead of time.

The friendliness and helpfulness of the Arbutus staff was astounding. Whether it was smiling and greeting me warmly at check-in, helping me with a medical emergency, calling me at the hospital to check on my welfare and satisfaction, or extending my stay at the last moment, the Arbutus Inn staff was absolutely fantastic. Claudio, David, and Joseph are wonderful people, as is every other staff member I met. My room was spacious and comfortable, and had everything I needed to prepare simple meals over the course of nearly one week. I will ALWAYS stay at the Arbutus Inn when visiting Victoria. On a five star scale, I award six stars.

Very clean and tidy, comfortable bed and good bathroom. Had a great sleep here. Friendly staff who explained everything clearly.

We were on a lower level and outside the window was just the side of a truck blocking any view or light - bit a problem for us as we just came for a night and a comfy place to sleep, might be good to know for others though