Location—walking distance to many things

The suite had a kitchennette but no utensils, plates, bowls, paper towels, or dish soap. The AC unit in the room was weirdly calibrated and the room was often too hot or too cold.

I like the friendly staff and cleanliness of the place. I liked the treatment I received getting an upgrade on my room and the little details that really add to the experience like the coffee service at the lobby, the type of coffee machine in the room alongside the cookies. The bar/restaurant looks nice even do I didn't had time to try it out.

It's an old building so I get some stuff might be old like the plumbing system and the heating at night took a long time to be felt but maybe I was figuring out how to use it properly. For a longer stay, I'd be interest in a breakfast service.

The location is perfect. 15 min walk to the inner Harbor and great shopping and lots of restaurants and stores everywhere. I didn’t eat in the lounge or restaurant but I had drinks in the bar with my family one night and it had a great atmosphere. The room was large and the bathroom had great shower and the king size bed and bedding were so comfortable The staff at the front desk were very friendly and the cleaning staff were friendly too I stayed here last year and will stay here next time I visit Victoria.

Nothing

We really liked the location of this hotel, close to Chinatown and downtown. The bus stop is across the street and everything was accessible on foot. The staff were really friendly ALL THE TIME and just really lovely and professional. The rooms are a bit small but comfortable. Loved the heated floors and comfortable beds. Didn't find it too noisy except for other guests opening and closing doors (can't be helped so it's minor). Coffee (pods) is included and fresh fruit in the lobby. Would stay here again based on location and comfort.

Unfortunately it's quite expensive for what it is (not a luxury hotel) and this would be due to the location and comfort level of this hotel in the area.

This is a very nice hotel in an historic building close to all the features of downtown and near some exceptional restaurants—Japanese and vegan restaurants (what!) were stellar. I recommend it. Rooms vary in size but have everything you need. Hotel staff were lovely and always helpful.

This has nothing to do with the hotel but is offered for future travelers to Victoria: Parking is very close by and uses an app called ParkVictoria, which you'll need to install on your phone. It lets you preload $ from your credit card, and parking costs $15 Canadian per day. The app isn't great, the system was down twice in the 3 days I was there, I had money in my account but got a ticket anyway. The upside is, the people who support this app are lovely Canadians who listen and communicate, and the app is set up to refund any money you don't use from your ParkVictoria account. So it's a tad awkward, but just fill the account between 8am and 8pm as soon as you get your parking space. Outside those hours it might not let you add $, because parking at night is free. Go figure.

Central downtown, big suite with couch, very comfortable bed. Very clean. Friendly staff.

We thought we could make our own gluten free breakfast, but while there is a microwave, a small fridge (without freezer), a nice capsule coffee machine with capsules and an electric kettle, there are no plates, cutlery, toaster etc. Fortunately, there are many breakfast cafes nearby, several offering good gluten free breakfasts.

Love the location! The hotel is always clean!

I’ve been there a few times over the last few years, it’s just my opinion , it’s changing, and not for the better. The gentlemen at the front desk, from Turkey, is awesome, very welcoming. The bar staff have changed, at least since the last time I was there, plus my stay was during the weekday and not weekend., this time. Not personable! Atmosphere was different!

- Quiet - Large bathtube - Large room - Lots of light - Location (Walking distance to anywhere fun for shopping or going out) - Easy Parking ($15 / day parking near by, free at night and on sundays)

- Decoration of the room is a bit outdated - The shower deserves to have a real showerhead at this price point - Furniture needs to be revisited to fit the room floorplan. No place to put our suitcase on or not much space in front of the bed

The facility itself felt very safe and secure. So easy to walk the area with the hotel as "home" base. Parking was off site but very close and easy enough to get to.

We slept in and missed housekeeping. We want downstairs to ask if someone could still come and change the sheets on one of the beds (a little corn nut accident). We then left for the day. The beds got made but they never changed the sheets for any of the three days we were there. Normally, I wouldn't care but we asked for this specifically.

It was a really good experience staying at The Rialto Hotel. Nice facility with restaurant and bar, well decorated, large room and bathroom, absolutely nice staff and an incredible location in the city. The only reason I'm not giving them 10 is because of the lack of parking. The nearest garage is in the next block, not too far, not too close either. Besides that, I would definitely recommend.

The lack of parking is a downer. From 8pm to 8am you can park on the streets for free though, if you find a spot, otherwise, private garage is your next bet, with plenty of space and some walking.