Staff are well-trained, customer-friendly, and very helpful. Room was comfortable, with excellent air conditioninng and is well-equipped for most needs. location is perfect for a "walking stay" with many local visitor sites such as the legislature, museums, galleries and restaurants nearby so accessing the car is unnecessary.

The shower/bath bottom was very slippery and needs a non-slip finish for added safety; even a rubber bathmat would suffice. The TV channel selection was very poor and even BC's own Knowledge Nework was missing. The restaurant is configured so that the line-up at the arrivals desk is in a busy corridor which means that those in line waiting for attention from the receptionist are in danger of being mowed down by streams of pedestrians trying to hurry along on their way. While being very secure, the underground parking is rather inaccessible for elderfolk with mobility challenges. Perhaps a "golfcart arrangement" could be made available at the main reception area to ferry elderfolk and their luggage to and from their cars.

From the moment we walked in we realized this was a pretty special place. The doorman greeted us and took care of our bags and guided us where to check in. We went to the 1st floor check in and met Michael who checked us in. Our room wasn't ready yet , but was assured we would get a text notifying us. When we came back we were greeted by a young lady who's name alludes me. She gave us a mini tour of all the amenities the gold status awarded us. She was very thorough and kind. All in all we had an amazing three days at the Fairmont Empress. One more thing to take notice of was the shorter gentleman at the entrance, the doorman guided us to our destination everyday..he was so helpful.

I have to say that there was one thing I didn't like.

The beds were like clouds, perfect and the location 👌 perfectly situated in the center of Harbor with ocean view ample restaurants, and the historic beauty of this hotel is second to none. I love everything Royal family so don't miss this if you love them and there history 💗 ❤️ 5 star all the way. Oh the spa is amazing as well and the gardens will blow your mind.

The only thing the coffee believe it or not was nespresso and not a traditional Canadian or English coffee 🤔 yes that was a big disappointment . We had to leave the room every morning in search of a deip coffee thank goodness Starbucks was right on the corner. But everyone I talked to felt the same so heads up Fairmont Empress your guess don't like the room coffee.

This is a great historic hotel with modern amenities and top service. Rooms are comfortable, with good bedding and amenities in the bathroom. It’s an impressive hotel with so much history and true to its heritage without compromising comfort and service. Location is unbeatable and all the restaurants and bars are so convenient for people wanting to stay within the property. The best part is that is dog friendly and they really cater to that, if a hotel is not dig friendly I won’t stay there, so we appreciate this so much and would come back just for this fact. Great experience overall

We splurged for the gold floor and it was worth every penny. To start, every staff member in the hotel, not just on the gold floor, was friendly and welcoming. The gold floor lounge had the best view of any restaurant in town, you could sit inside or outside and gaze at the ships and float planes coming in and out of in the sinner Harbour. The breakfast in the lounge every morning had a nice range of options for all different types of diets. The evening canapés were substantial enough to be a light dinner or just appetizers. Finally the room was amazing. We had a corner room and could see the Inner Harbor and the garden and Capitol. The sheets were soft, the bed comfy, and the shower was large and with great water pressure. I’ve stayed at the Empress about 5 times before, not usually on the gold floor. Every visit just makes me want to plan another trip there.

I hated to leave.

The location was perfect and our room overlooked the water, which was a real treat. Whether it was during the day or at night we enjoyed looking out on what was happening right in the heart of Victoria. The room had everything we needed. We particularly loved the lights beside the bed for reading, and having two chairs for relaxing was a bonus. The concierge booked dinner for us at a local restaurant for my husband's birthday and our anniversary and a we got a special surprise when we arrived home- a piece of cake and voucher for the bar. We thoroughly enjoyed our stay.

The staff was very friendly and helpful! The rooms were gorgeous and the beds were extremely comfortable! We benefited from the exchange rate so it was a very good value. Overall just a delightful experience!

I was surprised at how noisy it was. Perhaps this should not have surprised me since the hotel is in the middle of the city but there was a lot of street noise - sirens, busses, etc. that could be heard in the middle of the night and in the early morning hours.

Everything was great and well maintained. We were only there for a long weekend, and spent most of our time walking around/taking advantage of the city - but while we were inside it was spacious yet cozy, clean, and the staff were all attentive.

If I were to get *really* picky, I wish that there was a bigger dresser/drawer situation for clothes in-room, and that the gym had a bit more space. I chose really quiet times to go in, but I went in once while there were 4 people and it felt very cramped/uncomfortable.

I love this hotel. It’s historic, and the architecture is breathtaking. Location cannot be beat.

Only light blinds in our room. Sum cane up about 5:30 AM. A waiter in Q lounge I suspect thought we were homeless. Which was amusing. He actually asked what room we were in. Then came back and said he couldn’t find it. He then ask us to confirm our name. After that was fine. But was very presumptuous. Watch for him. Pony tail and white beard. Accent of some sort.

Beds pillows very comfy ! Liked having lounge room attached High Tea with Adam was lovely …. Your Rose tea was so fragrant ! My parents did it 50 yrs before me ! Gardens were spectacular ! Loved that you had your own bees and a marmot ! Gold class drinks on the veranda each evening was wonderful we met many return guests very interesting

Not having a view out to the water Girl serving in the stone art gallery was very rude , badgered us until we walked out ! Quite strange !