Our rooms were conveniently located next to each other, which made our stay all the more enjoyable. Each room was spacious, clean, and thoughtfully arranged. The property itself is nestled in the village, yet far enough from the bustling tourist and party zones. The pool was an absolute lifesaver during the peak of the summer heat. We also experienced an unexpected issue when our car broke down, but the staff were incredibly understanding and went out of their way to assist us. Their kindness and support made a stressful situation much more manageable, and we truly appreciated their willingness to help.

It would have been great if breakfast was included, especially considering the otherwise thoughtful amenities. While there’s a small café and an attached third-party restaurant, a complimentary breakfast would have made mornings more convenient and relaxing.

I like how comfy their bed which is great for pregnant like me. Also the location is just a walk a way from the village and any restaurant which is so convenient.

The only thing that I rate 9/10 is when you requested something from the help desk it’ll take 3 hours or more to arrive. It happened as well that we requested a kettle at 8 AM for tea but it didn’t arrive so we had to come down to request it again.

Location - 5 min walk to the village areas and bus stops. Bed & pillows - may be the best we have ever had! Very comfortable. Coffee van in reception 7-9am - the coffee van was a pleasant surprise. They even offered Soy milk, which I've found to be uncommon in Canada. Bathroom products - were nice quality.

Crockery & Cutlery - the addition of a small sharp knife and 2x larger bowls would be good. I had to buy a small sharp knife and a microwave safe container to make use of the microwave for basic meal prep.

The family suites have nice decor and are comfortable and felt like a home away from home. We loved the fireplace and spa/heated pool and shuttle service and ski concierge at the base of Whistler.

There was a delay checking in and there was no black tea (only herbal) supplied. I also felt that the quantity of things like dishwasher tablets and washing powder were poor. I was not sure if we had to buy more supply ourselves though.

Fantastic location and plenty of space for families. The flavored water dispenser was a big bonus.

Only one elevator in service and stairs could only be accessed from outside the building. Long delays getting in and out of the rooms. The hot tubs were lukewarm 5 of the 6 days we were there. Very disappointing for sore, active guests!

Liked the layout of the room a lot! Location at the entrance to the village was perfect for me. Underground parking did lead via lift directly to the room which is helpful with a lot of luggage. Shops and restaurants are in close proximity. Overall vibe was good as well.

The entrance to the lift was not clearly marked and I had trouble to find it at the first time.

Great location. We had an apartment which had 2 separate entrances which worked well with the children. Rooms were comfortable. Staff were very helpful. They also lent us some board games to play, which was kind too.

The sofa bed mattress/springs needs replacing as bed sagged into the middle. My back did not like that.

Location is great! Having an in suite kitchen is fantastic!

Some updates need to be made to plumbing such as new toilets and bathtubs. Seems that suites have existing toilets and bathtubs from original build. For the prices charged, would expect updated suites. Also noticed that stairway leading to outside was not secure for most of the day (not requiring swipe access) therefore suites are not as secure as lead to believe. Anyone can access the building from the outside.

We enjoyed our stay. Pool was great and location was very good as we did not have a car.

The rooms were a bit difficult to navigate due to the locking system between the adjoining rooms. One of our party got locked in the entrance area...key cards in bedroom...a difficult configuration.

Great room, kitchen was perfect for breakfast and easy meals,BED and PILLOWS so comfortable!! Great location in the village, walking distance to everything and Super friendly Shuttle and Valet guys - nothing is a problem for them, so helpful!! You also have the advantage of a ski valet at the bottom of the mountain, a great bonus!

Hot tub can discolour the swimwear, so beware to bring old swimmers that you won't mind if they get stained. You do need to go through the lobby to get to the pool area, a little odd but not a major issue.