The staff were very professional and welcoming. Nice, clean, cheerful, environment. Location is good - close to downtown, highway and shopping. Tea and coffee readily available (see one caveat to this, mentioned in next section). Being able to get ice easily on the ground floor as I was returning to the hotel was convenient. Good to have a small frog in the room.

The bed was a bit hard for me -- but I know that's a challenge to get right for everyone. The breakfast is exactly the same as breakfasts at hotel chains - nothing interesting. No ability to have coffee in the room other than to go downstairs to get it. I like to have a coffee when I am first up and getting ready. I was solo, so had no one to get a coffee for me. I know this is a "first world" criticism!

The hotel has washing machines and dryers available for guests to do their own laundry for a small fee. Rooms are well equipped and the location is peaceful. Though our room was on the street side, we slept well.

Rooms are made only every other day, not daily. This is not visible at booking.com and there is no discount for it either. We did not like the breakfast and especially disliked that all the food / beverages came in plastic cups and paper dishes.

Breakfast provided was hot with good variety. Friendly vibe. Bed was comfortable and whole hotel was very clean.

Front desk staff was limited to one employee. Could have used two. Problem at checkout was asked if I changed my credit card which I did not. A little unnerving but another employee came to the desk and straightened out their error.

Great location! Very colorful, comfortable interior (both in lobby and room.). The pool was lovely, and the cozy chairs in the lobby were excellent for talking with friends/family, playing games or reading a good book! The staff were extremely accommodating and hospitable.

We didn’t appreciate the engineered laminate flooring in the hotel rooms. I know it’s functional and practical, but it was cold and brought all the salt and sand from outside into the room.

Location was perfect. Rooms nice and comfortable. Decore well done.

Check in a bit slow, and rep entered my info incorrectly, when checking out different rep tried to fix, said it was challenge, i didnt get confirm of my visa being reversed when i left, she promised it would be sent, still no confirmation Annoying to have to enter info all over again for wifi Rolling toaster didnt toast well Heater was noisy at startup Could hear other rooms at times

This property is immaculate. Brand new. They are keeping up with maintaining it. The decor was our fave! Loved the bright colours and funky designs. The kids are already asking when we can come back. The pool was pretty chilly but it had a cool waterfall and bubble blower.

Kind of weird eating right beside the check in counter on couches. Felt bad if kids spilt anything on the material.

Perhaps it was so good, because it is new :). I love the concept of the family lobby, with a plenty of cozy spaces to sit, chat, relax, play and have a free 24/7 coffee/tea/water. The staff was super friendly and helpful, facilities 'fresh' and comfortable, breakfast had enough options, pool was clean and lovely. Keep it like new please :)

Nothing, going to come back in a month and will compare then :)

The check-in process was smooth, and the staff were attentive. My room was clean and well-equipped, with a comfortable bed. The room amenities were well-thought-out, providing everything I needed for a comfortable and enjoyable stay."

The only downside was the early breakfast hours, which ended at 9 AM. Extending it until 10:30 AM would be more convenient for guests who prefer a more relaxed morning schedule."

Great to have breakfast included and the outdoor patio space. Mark at the front desk went above and beyond to help and accommodate our group. Staff was helpful and quick in reissuing keys when ours stopped working on day 2 and exchanging down pillows for foam. Thank you.

The pool temperature was too cold.

Clean, comfortable beds, great location.

No glassware provided. No coffee maker in rooms. Breakfast was substandard ie. Juice machine out of order, toaster not working properly, omelets were tough (is that even possible?), sausages were almost inedible (boiled excessively and not fried).