The staff were friendly and the hotel was located close to the highway and my work site. The front end staff were even helpful when I was having issues with my payment cards (it was resolved after check-in). The restaurant staff was also able to make me a “breakfast to go” bag for a 4:30 am departure, which I was really appreciative about.

I was not a fan of the pillows, which caused me to have a lack of sleep. They were too soft for my liking, but it was only a night stay, so I didn’t complain to the front desk.

Close to the Highway and easy to find. There was lots of parking and a place to charge my electric vehicle. The staff were uniformly friendly and knowledgeable. Check in was a breeze and the room was exactly as advertised. The room was clean and well equipped for a weekend stay. I normally stay a lot closer to the Festival Theatre but it was only a 15 minute drive from the hotel and the room at the Garden Hilton was a little nicer than the hotel in downtown Niagara-on- the- Lake.

I liked the property a lot.

Comfortable beds and pillows. Clean. Newer facility. Staff wonderful. Nice pool and hot tub. We enjoyed the dining area for breakfast. Wonderful staff there too. Appreciated having several trash containers in the room instead of just a small one I the bathroom!

Pool was colder than needed to be. Would have liked to have had an extra blanket available in the room. There is no bathroom exhaust fan. Bathroom needs to have a night light. If you use it in the middle of the night, your only choice is a very bright light or complete darkness. Thank goodness there are two grab bars in the tub. The tub floor was very very slippery. No-slip strips should be installed or a mat at least. It’s an accident waiting to happen. Having free coffee available in the lobby all day would have been nice. Many hotels do this.

Clean. comfortable and quiet. Breakfast was not free like it was last year, so no comment as we didn't eat it. Coffee was available in the lobby. It was great. There is an area to purchase snacks and nice patio furniture to be outside. The restaurant is available to dine.

It would be nice if there was a way to know about the existing road construction happening at this hotel when we stayed. It meant there was a significant detour to get into the hotel. It just so happens that my foot is injured, so parking at Tim Hortons to walk over to learn how to drive into the property took time. Ends up, it was at least 1 km to enter the Hilton via the Holiday Inn Express after driving around a large block.

Extremely friendly and helpful staff. Very clean and neat. Spacious rooms. Also, the scenery around the hotel is picturesque.

Breakfast lacked green vegetables. I acknowledge however that the customers they are serving probably do not really value vegetables for breakfast. But that's a pity.

We loved the service during dinner with Barbara, dinner was delicious, the jacuzzi tub in our room was enjoyable and the staff were very welcoming with any questions.

We didn't enjoy the breakfast nor the service provided during breaking. We waited over 30 minutes for our food; were told the kitchen "made a mistake" and it would be another 10-15 minutes (the mistake was our order was placed at the bottom of the pile as told by our server). Our food was lukewarm at best; toast is a generous term, was pretty much given bread; sausages weren't the greatest either (again, not giving the sensation of cooked). Our server made no attempts to smooth over the service and it ruined what was an overall great experience.

Excellent service staff and flexibility Good food Large comfortable room with air con and coffee maker Good facilities small pool and gym open til late. Business room. Free coffee in lobby in morning and fruit water during the day. Access to falls and old town via Uber You can walk about 15 mins across the main road and bridge to a large retail outlet Small garden backing on to wooded area. There are a few sun loungers

There is a road in front of the hotel No where to stroll outside

Great stay, so close to Niagara Falls, Outlet shopping mall, and a very quiet location. Staff were very efficient in their checking us in and explaining the property facilities to us, bar staff were very friendly too. There was a small problem with the billing of the room which was charged twice, but this was rectified very quickly by reception staff member without me having to follow up.

Friendliness’s of staff in particular the lady who helped us with ordering food to take back to the room as our daughter wasn’t feeling too good. We ordered and then she rang the room for us to collect so we didn’t have to wait around. Really kind

We enjoyed our stay

It was a wonderful place to stay with my family for a few days. The front desk staff was so friendly and welcoming. The tea/coffee in the AM was a great touch as was the iced fruit water during the rest of the day. There was a heat wave when we stayed so it was welcomed. Clean rooms, TV worked, pool and hot tub worked and our stay was great.