Quiet, clean, large room, excellent location (although we did not have a canal view and looked over roofs of buildings). Easy check-in. Prompt answering of question re: parking via text. Able to sit out along the canal with a beverage at the end of the day. Kitchen well stocked and single coffee maker made good coffee.

Challenging if not impossible for anyone who has mobility issues. This downside ought to be on the website...twenty steep stairs although solid banister and great motion lighting. Would have liked to switch off the ac and open windows but one window would not budge, another window screen was ripped, the third window did not have screen and the fourth window was blocked by air conditioner.

It’s one of a kind. The room we stayed in, Room 1, has the original pressed tin detailing on the 12 foot high ceiling. It’s so spacious, and includes a basic kitchen which would be nice on longer stays. You have an amazing view of shipping traffic on the canal, and can even partially see the Clarence Street bridge raise and lower from bed! The decor is a cozy mix of modern and vintage. The owner, Greg, is … gregarious! He and his staff are friendly and laid back. There’s no “room service” but the restaurant below is so convenient. It’s a very relaxed vibe - there’s no hotel lobby or concierge, it’s all handled through the restaurant. The area has the quiet of a small town but there’s tons of amenities in easy walking distance, like a drugstore and grocery store. Plus other restaurants, cafes, cute shops. And a fishery just down the street with daily fresh catch!

Room 1 is directly above the restaurant, so you will hear it if they have an event going on. It’s not every weekend and they don’t tend to go very late.

This place was amazing old and lovely we had 3 bedroom apartment with deck for the smokers the beds and pillows were so comfortable I slept very very good the owner Greg is such a nice man and all the staff were amazing and the food at their restaurant was top notch and reasonably priced will definitely be going back

Nothing lol

The rooms were huge! The proximity to downtown and the canal, with rooms facing the canal were fantastic!

Parking in the back was confusing on arrival. Entry to the hotel was also confusing. Because the bar and wait staff helped us they were very busy when we arrived. The AC did not work well in any room in our group (we had 4 rooms). Confusing. There was a learning curve to use the digital locks.

We totally fell in love with the area, and Canalside was fantastic. Greg was entertaining and extremely helpful. His staff were great and very knowledgeable about the area. Rooms were clean spacious and well stocked. This is a very great value for the money hands down. Safe to walk and loads of restaurants but the Canalside was our favorite.

The location was central right by the canal, and it was great for a one night/weekend stay. The unit was spacious, which we loved. The kitchen had a microwave and a single electric stove, so great for dining there. The shower is surprisingly decent.

While the bed was comfortable, the bed sheets had an extremely strong detergent smell, which didn't et us sleep. The cleaning crew is using way too much detergent and not rinsing it out thoroughly.

Great location, comfortable room with great amenities. Restaurant was nice with delicious food/drinks. Special mention to our server Sydney for a fantastic dining experience!

Overall, the room was clean but could have used a dusting in certain areas. Not a deal breaker, just an honest observation. Would definitely return to this accommodation!

beautiful apartment room with everything you need. Decor so very stunning, loved all the light fixtures. Best of all master bedroom wall size windows looking over the canal, watched ships come in and pass through all night long. 3 bedrooms all comfy beds....outside deck was very nice to have morning coffee on! What a find....

Clean, kitchenette nicely laid out and accessories to be used. Great sized areas. Comfortable

Outlets . Hard to find one close to sleeping area as charger was a shorter one. Or it was behind bed Only saw one in bathroom by light. But definately made due

Not a generic chain hotel. It was incredibly comfortable and had every amenity included. We had a very large room with kitchen and livinggroom area. Restaurant below had great food and live music. This hotel is a real gem. I highly recommend it