How amazingly accommodating the staff was for me! With the restaurant taking my order at 8:55 pm when they close at 9:00 and it wasn’t a small order it was dinner desert drinks etc and then there was the pool. After eating as quickly as i could so i could make the pool only to see it had been closed for the evening but again the manager being the incredible host he is , made exception and allowed me to go for a quick dip . I would say this is the perfectly rounded hotel when it comes to the service . All the way from the front counter clerks to the restaurant staff , to the cleaning staff . Shows that HR is doing a great job finding the right fits for certain positions .

The staff are delightful, always ready to help. The hotel is in a good location for theatre and has good parking. Breakfast is a delight with perfectly cooked Western Omlette and home fries. The room was large and had both air conditioning and a window that levered open at the top. A power outage added a challenge but was fixed quickly. I recommend this place for its lovely staff, excellent meals and comfortable rooms.

My only complaint was a non-working plug and iphone charger beside the bed. I have to plug in several medical devices which connect and had to use distant plugs on opposite sides of the room.

The room was spacious, with 1 large king sized bed. A nice sitting area near the window with a large TV for viewing. Fridge, coffee maker, iron, hair dryer, all washing needs were available in the room. Since our booking, my wife has relied almost totally on a wheelchair for mobility. we were offered an accessible room upon check in. Perhaps we should have taken the offer. The room door was heavy and was heavily loaded to close briskly behind patron upon entry. It was a bit of a challenge opening door and not having it crash onto the wheelchair. The restaurant at the hotel was actually quite good. The Sunday night dinner special of Prime Rib Roast with Yorkshire, trimmings and choice of dessert for $42 Cdn was delicious. Perhaps the hotel might consider Senior's portions as an option. We would have been satisfied sharing 1 special. But when looking for wheelchair accessibility, this hotel proved to be outstanding.

The minor quibble of the size of portion for dinner was my biggest complaint. Also, a western omelet should contain ham/bacon, onion and diced peppers but not a mound of melted mozzarella cheese. Not sure if this was a chef "special" or if they want to advertise it as a "Best Western Omelet". Was happy that my wife does not have a lactose dietary restriction.

I had a lovely room. It was very comfortable and the bed was excellent. The servicing of the room was very nice. The front desks staff were very pleasant.

I was disappointed in the cafe. The desk staff who took my reservation was very nice. The service staff were pleasant but perfunctory. The meal was not enjoyable. The carrots ranged from orange to grey. The salmon was delicious. The beans were overcooked. The bun had been warmed in a microwave at too high a temp and became hard as soon as the heat left it. The shrimp the following night were not nice at all. The salad was overdressed…..I should have asked for dressing in the side.

The minute we walked through the door to reception we were welcomed by a very lovely receptionist. Our room was exceptionally large, clean and comfortable. It was a little dated but we loved the space, the comfy sofa and bed. We ate in the hotel and the meal was exceptional as was the service. This continued at breakfast as well. The location was good too. A little far to walk to town for us but literally a few minutes by car. A great hotel and thoroughly recommend it.

Nothing to report here

Location is ideal. Enjoy walking to the theatre and choosing to walk to dinner or dine in. Love having a gym at our disposal. A morning work-out is always a great start to the day. Pleasure to meet and chat with such courteous staff.

Our room did have an issue with a clogged bathroom sink. Reported the issue to staff in the morning. Building services attending to the issue immediately and returned to resolve while we were out for the day. When we returned later that same day the issue was resolved and room cleaned for a fresh start. Overall we are quite pleased with how managed, thank you!

The room was extremely clean, and the mattress was exceptionally comfortable. The windows opened, which I like. We were on the second floor above the banquet hall. There was a wedding with dancing till 1 am, and I thought the music was well-dampened, but if you're sensitive to noise you might want a higher floor if an event is scheduled during your stay. We didn't try the restaurant, so I can't speak to it.

It is a long walk to downtown, although a 10/15-minute walk to the Festival Theater. It felt a little pricey for the location.

Staff was very welcoming and helpful. the pool area was always kept clean and stocked towels. Cleaning staff was very helpful and friendly. We ate in the restaurant and the food was delicious and well priced, very friendly staff as well. Hotel was close to everything. Rooms were quiet and beds were very comfy.

The jets were not working in the hot tub but there was a note on the switch letting guests know. It was not an inconvenience but the pool guy said that the parts were taking awhile to ship in so I am sure the hotel will be happy once its fixed for the guests.

The motel is located very near the Shakespeare Festival which was very convenient for us. The front office staff was very helpful. The motel had free parking.

The toilet in our bathroom sat very low. For people with arthritis and artificial joints, it was very difficult to use comfortably. There were no grab bars near the toilet to assist in standing up. I am not handicapped and didn't ask for a handicap room. I just wish all motels would install ADA toilets.

The hotel is clean and friendly staff with free parking. They have a small pool with hot tub and workout area. The hot tub jets were broken.

The price for a one night suite is a bit steep considering it doesn't include breakfast and their tvs in the room don't have streaming or movie services. We ate and paid for breakfast in the hotel but the food wasn't great. You'd be better to eat outside the hotel.