Location, view, breakfast and staff were all super

Location might be a little far from the city centre but the view is definitely worth it and also you’ll probably get picked up for your excursions so it’s a minor inconvenience

Great views, great staff, beautiful and comfortable overall.

The driveway is unpaved, steep and bumpy. The hotel is located a mile or so from the town, and it's not really a walkable path, so you need a car or a taxi. The rooms are small, and there's no fridge or kettle. Ridiculously tiny sink in the bathroom. Tap water is not drinkable and no cooler is available in the public area. The pillows are too hard.

The view from the hotel is beautiful, and the staff are very helpful. The rooms are warm, cozy, and clean, and are attractively designed. The restaurant is convenient for when you've had a long day and don't want to venture out - although it is a little pricey.

This hotel offers a hot tub, but it is not included in the price of your stay. It costs and additional $50USD to use, and we were not notified of this beforehand. It was a lovely and once in a lifetime experience that I am glad I had, but I would have liked to have known this was an extra fee before booking here.

We used the hotel as a base for trekking in the Torres del Paine National Park - we hired a pickup truck and drove the 90mins to/from the park each day. Our room was warm, clean and comfortable; exactly what you want after a day’s hike. The housekeeping service was excellent.

- Some minor issues with location when we arrived - the hotel location isn’t correct on booking.com but it is correct on Google Maps/Uber (Borde Glaciar is the same hotel). We walked into Puerto Natales in 35min. - The drive up to the hotel is steep and rugged, a normal car/taxi would struggle! - Breakfast doesn’t start until 6:30, which wasn’t great for us as we wanted to be out early for hiking. A pack up breakfast is available earlier but chargeable, even though we have stayed in much cheaper hostels that provide this service for free.

The hotel is set on a hill about 3km out of town. It is modern and has beautiful views of the lake as do ll the rooms. Breakfast was basic but good enough. Kettle in the room which was a bonus. Bettina on reception was super helpful and the hotel let us leave our luggage when we went to do the W trek. Would recommend

More fresh fruit for breakfast Had to pay on credit card wouldn’t accept debit

Everything, by far one of the best places that we booked during our trip. The staff was extremely friendly and they were incredible patients with us with all the last minute changes that we did. We are in love of this place.

The only thing that I could mention here is the fact that I wasn't able to modify the reservation so when the number of people in our group change it wasn't an option to go for a bigger room or cancel the reservation and take another one. In any case the staff helped us with this situation.

Beautiful hotel with an amazing view of the water and mountains. Great place to stay after a long trek. Free breakfast.

Sauna and hot tub are an extra charge and to use it, you need to tell them in advance so they can turn them on. We came back from the trek and were looking forward to that and were disappointed to hear we couldn't go in as it was too late to turn them on. A little far out from town, but it's near the airport and views make it worth it.

Much better than expected, great view, would stay here again. Great value for price compared to other options in the area that charge more for basically the same thing.

limited breakfast, would like more hot food. Have to have a car, which we did.

Our stay was excellent. The hotel is very comfortable, the triple room is a good size. The staff is very attentive, friendly, always willing to help. Dinner at the hotel restaurant was the best of our stay in Puerto Natales. Good location, all rooms have a wonderful view.

Nothing

The view was amazing! Room was good and restaurant had enough options to choose from. Hottub was also great! (Not included in the room price)

It is further away and if you want to stay there you need a car or use taxis.