Unusual and beautiful architectural building complex. Great views of Lake. Comfortable beds. WiFi terrible in room. Only able to use WiFi in common areas which had comfortable seating. Needs covered access to swimming pool given the weather conditions being cold and windy most of the time. Virtually no one dared venture outside to use the building with the pool. Quite a pity. We paid half board and were delighted with the 3 course dining options available every night which included a glass of wine. Would have been nice to have a small fridge and tea/coffee making in room. Lighting in bathroom very poor. A bit of a walk into town. We paid extra for packed lunches for one of our tours. Not bad.

Beautiful rooms and communal areas with gorgeous views over the water and mountains beyond. Enjoyed watching the light change over the water.

Don’t come here for the spa, although it looks lovely it isn’t well run. The indoor pool is pleasant but the outdoor jacuzzi wasn’t hot so we couldn’t use it and no explanation of when it would be hot. The sauna was good and hot (mixed sauna in the men’s changing area, the women only sauna in the women’s changing area wasn’t as hot but that might suit some people). Unfortunately the next morning the women’s sauna was hardly warm and the mixed sauna wasn’t on, I had to ask them to turn it on. We only had an hour before needing to go and checkout so it didn’t get up to temperature in that time. Both days the showers in the men and women’s bathrooms didn’t have hot water.

Comfortable, big rooms, great outlooks, lots of spaces for reading or a drink. Bar and restaurant staff were wonderful, restaurant was good. Spa are was great.

Staff were not helpful with excursions. Despite the pre-arrival messaging of organised excursions (even though we hadn’t booked the all-inclusive package we were happy to pay for additional activities), we couldn’t get any traction with the staff on availability and in fact any options at all. May have been that we weren’t asking the right questions or using the right phrasing, however was disappointed by this.

This lodge is beautiful! The architecture is stunning, as are the decorating choices. Really enjoyed the spa and sauna area, as well as dinner and breakfast. After a week of hiking, the comfortable bed, awesome shower and delicious food was a welcome way to end our vacation. The staff was kind and welcoming. This was one of the cleanest hotels I have stayed in. The staff was cleaning floors and common areas regularly so the entire space was shiny and clean. I would absorbed stay here again and recommend it to anyone.

I have no negatives about this hotel.

We came to Remota to relax after running all over the country, to include Patagonia. We loved that it was in walking distance to the town, had a spa, where we enjoyed a wonderful massage, and had incredible views! Food was excellent, too! There are many places in the lobby ( check out the second floor, too) to read and relax. We had a slight issue with something not working and the manager, Carmen, went above and beyond to solve the issue and compensate us for it. We recommend staying here.

It is beautiful and the staff was very friendly. The pool was nice and the food is good

The hotel is a mile and a half from town which is just far enough that going to get dinner without a car is a little hard. The walk takes you up their narrow, windy driveway and cars go very fast past you with low visibility. The hotel restaurant is often full with large tour groups so options are limited.

The location is breathtaking, very nice architecture as well and team was super helpful - we could store our luggage there for a few days! Vegetarian food was super nice (meat not so good), breakfast buffet as well. Book a hot stone massage - it’s life changing!

The value for money wasn’t that well (excluding the hot stone massage, which was life changing) especially because of the rooms. The view was great but the bathroom was awful - no light at the mirror, WiFi did only work a few meters around the reception. Wellness is nice but we couldn’t use the whirlpools. Also, the pool area was a bit cold (no heating on I guess?).

Amazing property. It has a unique design that is very fitting for its environment. Location is outside city but a 10min taxi ride (at USD3 per way), so everything is close. View was outstading, staff was great and spa is exactly what is needed after a day of excursions.

A bit pricey and no internet in rooms. I understand the philosophy of disconnect, but still a bit of a hassle.

The restaurant was excellent! The bed was comfortable and we enjoyed our stay. We didn't get a chance to use the pool or the spa, but they looked amazing. The architecture was very interesting - we loved all the raw edge wood and the shelves around the whole room.

Very little needed improvement, although the inset rocks in the concrete in the entrance, while interesting and attractive, are an accident waiting to happen and made rolling the bags into the hotel a challenge.

Very good location/view and good design of facility Rooms very spacious and big windows

Waiters need proper training because is unacceptable the bottle of wine requested arrives at the middle of main course and not properly placing the cutlery on the table — very disappointed for the expected services at this level of hotel Bath room at room#2 too dark and none full body mirror Breakfast very poor and simple for the level of hotel